Basierend auf 986 geprüften Bewertungen
4,4 Sauberkeit der Zimmer
4,5 Service
4,5 Komfort der Zimmer
4,2 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 23.04.2024
Großartig war, dass man sofort mitten im Geschehen war.
Kommentar von Hotelmanagement
24.04.2024 von Tommy, Hotelmanagement
Hi Werner, thank you for taking the time to share your experience with us. We're glad to know our location made it perfect for your to walk all around town and discover our beautiful city! We hope to see you again soon :) !
von einem verifizierten Reisenden
Familienurlaub
Veröffentlicht am 07.08.2023 auf HotelsKommentar von Hotelmanagement
22.08.2023 von Alexandra, Hotelmanagement
Bonjour et merci pour la belle note!! À bientôt !
von einem verifizierten Reisenden
Veröffentlicht am 29.04.2024
Lovely boutique hotel very central to the centre. All walkable with lots of restaurants and cafes nearby.
Rooms were spacious, beds comfortable. Would recommend thiw hotel if you are staying in Quebec City. We arrived by train as part of a multi city tour. Hotel is about 15min walk away but as we had luggage we took an Uber 5mins away.
Kommentar von Hotelmanagement
30.04.2024 von Tommy, Hotelmanagement
Hi Phuong, thank you for taking the time to share with us your experience! We're really happy to read such a kind comment! We are also happy to read your trip in our beautiful city was a success! We hope to see you again during your next visit :)!
von einem verifizierten Reisenden
Veröffentlicht am 21.04.2024
Kommentar von Hotelmanagement
23.04.2024 von Tommy, Hotelmanagement
Hi Lédia, thank you for taking the time to share your experience with us! We're glad to know you had a great stay with us :) ! We're happy to know our charmant hotel offer you everything you could have wished for! We hope to see you again soon :) !
von einem verifizierten Reisenden
Veröffentlicht am 21.04.2024
Kommentar von Hotelmanagement
23.04.2024 von Tommy, Hotelmanagement
Hi Tahsin, thank you for taking the time to share your experience with us! We're glad to know you had a great stay with us :) ! We hope you took time to visit our beautiful city and all its historic landmark! We hope to see you again soon :) !
von einem verifizierten Reisenden
Veröffentlicht am 19.04.2024
easy to get to, only thing is be prepared to park off site if you are checking in later in the day or have a larger car
Kommentar von Hotelmanagement
20.04.2024 von Gabriel, Hotelmanagement
Hello Linda,Thank you for choosing to stay with us. Your perfect score brings us great joy and motivates us to continuously improve. We regret any inconvenience caused by our parking limitations. While it's true that we have restrictions on the number and size of vehicles we can accommodate, please know that there are secure public parking options just a 5-minute walk away from the hotel at reasonable rates.We sincerely appreciate your feedback and eagerly anticipate the opportunity to welcome you back for another delightful stay.Warm regards,
von einem verifizierten Reisenden aus Basking Ridge
Veröffentlicht am 19.04.2024
I am generally satisfied with the various reviews (being able to walk to famous places, cleanliness, quiet, etc.)
However, one thing that is dissatisfying is why do I have to deposit $150 per room and the deposit cannot be returned immediately upon check-out, but only after a week?
It was the most dissatisfying accommodation I've ever stayed in.
Kommentar von Hotelmanagement
20.04.2024 von Gabriel, Hotelmanagement
Hello Um,Thank you for sharing your feedback with us. We're delighted to hear that you were satisfied with the various aspects of your stay. Regarding the deposit policy, we understand your concerns and apologize for any inconvenience caused. The 150 deposit per room is a standard procedure to cover any potential damages or incidentals during your stay. As for the delay in returning the deposit, this is due to the processing time required by our financial systems, which unfortunately takes up to a week. We sincerely apologize for any frustration this may have caused you and genuinely hope that this isolated issue does not deter you from considering us for future stays. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 17.04.2024
Our room was huge and clean and the location was perfect. Unfortunately there was construction happening during our stay that we were not told about ahead of time so we weren’t able to park at the hotel but a quarter mile up the road there was a parking garage for ~$25 a day.
Kommentar von Hotelmanagement
20.04.2024 von Gabriel, Hotelmanagement
Hello Monica,We sincerely apologize for any inconvenience caused by the parking situation. Due to ongoing renovations, we've had to close part of our parking area for safety measures. We hope that this did not impact your stay too much, and your understanding is greatly appreciated.As you've noted, there are public parking options conveniently located nearby, providing a suitable alternative.Thank you for choosing us for your stay and for awarding us a perfect score. We eagerly anticipate the opportunity to welcome you back for another delightful stay.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 16.04.2024
Love the character and boutique style of this hotel, one of the reasons we booked it. Close to Old Quebec and the shopping, pub area. The staff was great, very helpful and willing to do so. Disappointed in the housekeeping. We were advised that cleaning of the room was “at guest request”. We were fine with that, been we requested a cleaning and came back to a dirty bathroom and our dirty glasses (which I compiled together in one spot to ensure they knew to remove), were left. My husband called the front desk and was told that we have to ask for a FULL cleaning of the room. We were never told there were levels of cleaning. VERY DISAPPOINTING.
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Kommentar von Hotelmanagement
18.04.2024 von Alexandre, Hotelmanagement
Greetings, Edward - thank you for sharing your feedback!While we do understand your disappointment, there are no "levels of cleaning" as you say - a typical hotel stay-over cleaning, as per the industry standard, will cover the following things: A fresh change of linen and sheets, towels will be changed and all the garbage cans emptied out. Any further cleaning is, as per industry standard, done upon departure of guest OR upon special request by the guests. Thank you for understanding!
von einem verifizierten Reisenden
Veröffentlicht am 14.04.2024
Extremely reasonable. Very nice personnel, everything one needs but few frills. In the heart of Old Quebec. Perfect location.
Kommentar von Hotelmanagement
14.04.2024 von Gabriel, Hotelmanagement
Hello Elinor,We sincerely appreciate you sharing your experience with us. The perfect score is an indicator that we are constantly improving, and it motivates us to strive for even greater excellence. We hope that you were able to make full use of the amenities and services we offer during your stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future for another exceptional experience.Warm regards,
