The room could be nice but the hard wood floor was sticky and left a residue on our feet. The desk chair had some weird white crust spots on it and the desk was hanging on by a thread. The lighting also sucks in these rooms. The toilet made a weird bubbling sound and would bring water back into the bowl randomly.
Kommentar von Hotelmanagement
14.05.2024 von Customer Care Team, Hotelmanagement
Dear Lindsey, thank you for bringing these concerns to our attention. We're truly sorry to hear about the issues you experienced during your stay. We have discussed with the hotel management about taking severe action regarding the matters mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback, assess these problems carefully, and address them with our housekeeping and maintenance teams to ensure that these issues are rectified immediately. We regret that your visit to our hotel was not as fruitful as we wished, and we apologize from the bottom of our hearts, hoping that you would kindly accept it. We understand that these instances may have prompted you not to revisit our hotel, but we kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Best Regards,Aries Connects World Customer Team