Basierend auf 970 geprüften Bewertungen
4,2 Sauberkeit der Zimmer
4,0 Service
4,1 Komfort der Zimmer
4,0 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 07.04.2024
It's good
Kommentar von Hotelmanagement
09.04.2024 von Orlane Bauer - Guest Relation Manager, Hotelmanagement
Thank you for your feedback! We're glad to hear that you found your experience to be good.We're always striving to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Regards,Orlane BauerGuest Relation Manager
von einem verifizierten Reisenden aus Marl
Veröffentlicht am 01.04.2024
Fast alles super.
- Duschschutz zu klein, daher muss man sehr eng duchen, damit kein Wasser rausspritzt.
- Toilletenpapierhalterungen zu weit nach Hinten installiert.
- Parkplätze bis zu 25 € pro Tag. Zu teuer. Für Hotelgäste sollte das kostenlos sein.
Kommentar von Hotelmanagement
02.04.2024 von Orlane Bauer - Guest Relation Manager, Hotelmanagement
Thank you for your feedback! We're glad to hear that you enjoyed your stay overall.We apologize for any inconvenience regarding certain aspects of your room. We will review your comments regarding the size of the shower guard and the installation of the toilet paper holders to make improvements and maximize our guests' comfort.We understand your concerns about parking fees. We will take your feedback into account as we review our pricing and ensure it is fair and reasonable for our guests.Thank you for sharing your thoughts with us. We appreciate your feedback and hope to welcome you back soon to provide you with an even more enjoyable stay.Regards,Orlane BauerGuest Relation Manager
von einem verifizierten Reisenden
Veröffentlicht am 30.03.2024
…
Kommentar von Hotelmanagement
04.04.2024 von Orlane Bauer - Guest Relation Manager, Hotelmanagement
Thank you for your feedback and for awarding us a 5-star rating! We're delighted to know that you had a positive experience overall.We look forward to welcoming you back for another exceptional experience.Regards,Orlane Bauer Guest Relation Manager
von einem verifizierten Reisenden
Veröffentlicht am 21.03.2024
Etwas in die Jahre gekommen, trotzdem empfehlenswert.
Umgebung ist auf dem Berg neben einem großen Wohnblock, nur die kostenpflichtigen Hotelparkplätze sind daher nutzbar.
Kommentar von Hotelmanagement
21.03.2024 von moulay Alaoui, Hotelmanagement
Thank you for sharing your feedback with us, and we're glad to hear that you would still recommend our hotel despite some areas showing signs of age. .Regarding the parking situation, we apologize for any inconvenience this may have caused. Our aim is to provide convenient parking options for our guests, and we regret if the surrounding area limited your choices. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back for another enjoyable stay. Kind regardsMoulay AlaouiDirector of Operations
von einem verifizierten Reisenden
Veröffentlicht am 12.03.2024
Super Hotel mit guter Ausstattung und guten Stadt Anbindungen. Das Frühstück ist sehr gut mit viel guter Auswahl.
Kommentar von Hotelmanagement
13.03.2024 von Orlane Bauer - Guest Relation Manager, Hotelmanagement
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and found our facilities to be superb, along with convenient city connections. We strive to provide our guests with the best amenities and easy access to explore the city.It's wonderful to know that you were pleased with our breakfast offerings and found the selection to your liking. We aim to offer a variety of delicious options to cater to all preferences.We appreciate your feedback and hope to have the pleasure of welcoming you back for another great experience in the future.Regards,Orlane BauerGuest Relation Manager
von einem verifizierten Reisenden
Veröffentlicht am 10.03.2024
Wir hatten 2 Verbindungszimmer gebucht, davon wussten die angeblich nichts.
Kein Deutsch im Hotel, nur englisch oder besser französisch.
Kommentar von Hotelmanagement
21.03.2024 von moulay Alaoui, Hotelmanagement
We sincerely apologize for the inconvenience you experienced regarding your booking of two connecting rooms and the language limitations you encountered during your stay. Your comfort and satisfaction are of the utmost importance to us, and we deeply regret that we did not meet your expectations in these areas.Please accept our sincerest apologies for any confusion or frustration caused by the misunderstanding regarding your room request. We understand the importance of honoring our guests' preferences and will take immediate steps to ensure that such oversights do not occur in the future.Regarding the language issue, we apologize if our staff's language proficiency did not meet your needs. We strive to provide multilingual support to accommodate our diverse range of guests, and we will review our language training programs to ensure that our team members are better equipped to assist guests in German and other languages.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. Once again, we apologize for the inconvenience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regardsMoulay AlaouiDirector of Operations
von einem verifizierten Reisenden
Veröffentlicht am 11.01.2024
Obwohl das Hotel schon eine Weile nicht mehr renoviert worden ist - Teppichboden alt, Sitze im Frühstücksraum teilweise verschlissen -, fand ich den Aufenthalt insgesamt sehr gut und habe einen weiteren gebucht. Die Service-Qualität war sehr erfreulich, ebenso wie die Qualität des Essens (Willkommens-Cookie und Frühstück). Der Pool ist auch schon älter, aber völlig okay. Ich kann verstehen, dass andere Gäste sehr böse wurden, als sie den Willkommens-Keks mangels Verfügbarkeit einmal nicht bekommen haben (das habe ich in einem anderen Erfahrungsbericht gelesen), denn man verpasst dann wirklich etwas. Aufladen von Elektroautos ist nicht gerade attraktiv bepreist, es sind 23 oder 25 EUR pauschal pro Aufladung, was mich dazu bewogen hat, lieber woanders zu laden. Wenn man die Batterie von ziemlich leer auf ziemlich voll auflädt, ist der Preis vielleicht gerade noch vertretbar.
Kommentar von Hotelmanagement
25.01.2024 von Moulay Alaoui, Hotelmanagement
Thank you for taking the time to share your experience, and we appreciate your detailed feedback. We're delighted to hear that you had a generally positive stay, enjoying aspects like service quality, food, and the pool.Your comments about the condition of certain elements in the hotel are duly noted, and we appreciate your understanding. We continuously strive to enhance our guests' experience, and your insights are valuable.Regarding the electric car charging, we appreciate your understanding and would like to assure you that we are continually reviewing and adjusting our services to better meet the needs of our guests.We look forward to welcoming you back for your next stay. Kind regardsMoulay AlaouiDirector of Operations
von einem verifizierten Reisenden
Veröffentlicht am 02.01.2024
Leider an dem Tag sehr viele Gäste vor Ort gewesen
Kommentar von Hotelmanagement
25.01.2024 von Moulay Alaoui, Hotelmanagement
Thank you for choosing the Doubletree by Hilton Luxembourg and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Luxembourg.Kind Regards,Moulay AlaouiDirector of Operations
von einem verifizierten Reisenden
Veröffentlicht am 01.01.2024 auf Hotels
Kommentar von Hotelmanagement
12.02.2024 von Moulay Alaoui, Hotelmanagement
Thank you very much for taking the time to give us your feedback, via the online guest satisfaction survey, regarding your recent stay at the Doubletree by Hilton Luxembourg.Following your response I noticed there are improvements to be made and I would like to have more information about your experience with us in this respect.May I kindly ask you to share further details with me by mail I look forward for your answer and once again thank you for taking the time to help us improve the quality of our service,Kind regardsMoulay AlaouiDirector of Operations
von einem verifizierten Reisenden
Veröffentlicht am 17.12.2023 auf Hotels
Grauer hässlicher riesen Klotz. Kleines Bier 9 Euro, halber Liter Wasser 7,5 Euro. Aufzugkonzept bescheiden, Freunde auf anderen Etagen kann man wegen mangelnder Berechtigungen nicht besuchen.
Kommentar von Hotelmanagement
18.12.2023 von Moulay Alaoui, Hotelmanagement
Thank you for sharing your thoughts about your experience. We regret to hear that the aesthetics of the hotel did not meet your expectations and that you found the prices for beverages to be high.Your feedback about the elevator concept is noted, and we apologize if it caused inconvenience during your stay. We value your input and will take it into consideration as we continuously work to enhance our services.We appreciate your feedback and hope to have the opportunity to improve your impression in the future.Kind RegardsMoulay AlaouiDirector of Operations
