2/10 – Ungenügend
Kyle C.
4. Juli 2023
Too hot to handle
Arrived 06/22/2023 to find one of the 2 HVAC units broken. Defective unit covered left side of the house including the master bed/bath and one more bath/bed combo. That side stayed 80-82 degrees while the other side of the house stayed 75-76 even with the thermostat set much lower. We let Vacasa know immediately and an HVAC tech came Friday 6/23. He found several leaks in the condenser unit for the defective HVAC. He recommended replacing the unit as it was about 12 years old and that is the typical life span of one in the harsh SW FL climate. He personally showed me where some of the leaks were explaining why he could not fix the leaks. He could not get approval to replace the unit from Vacasa/the owner so nothing was done. We were told the issue was that the house had existing warranty and they wanted to repair it through the warranty. Meanwhile, since nothing was done to fix the HVAC unit, one entire side of the house was functionally not usable as it would stay 82 degrees or more. We finally got another HVAC tech there on Tuesday 6/27. This one simply recharged the refrigerant but did not repair/replace the unit. For a grand total of one night, we got to enjoy functional AC in that half of the house because by the following evening Wednesday 6/28 the refrigerant had leaked out again to the point that the AC was again not working. By Thursday 6/29 it was back to 82 degrees. We checked out 6/30. Vacasa promised a "substantial" refund which hasn't happened.
Kyle C.
Aufenthalt von 8 Nächten im Juni 2023