2/10 – Ungenügend
Annemieke
Mit der Familie gereist
6. Juni 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Booked a cabin for four guests for three nights, as expedia said the maximum was four people and LET US book for four people half a year in advance. Fast forward to this week- we got to the cabin late at night after a long day of traveling only for us to discover that we got a cabin with one double bed for our booking for four people. We called both the property manager and expedia, both repeating this should not have been able to happen and that we will get a refund, but not being able to find any solutions whatsoever. The four of us were stranded in the middle of the night in a foreign country with no place to stay. After looking for hours we finally found a place to stay the three nights we would stay at the cabin, which cost us almost a grand and we lost not only a lot of money but also time, as this place was further away from the things we had planned on visiting. The day after I got an email that a refund was declined. So we lost a lot of money and a lot of time of a trip we had planned out so carefully. It really affected our whole vacation. Very, very disappointed.
Annemieke
Aufenthalt von 3 Nächten im Juni 2024