2/10 – Ungenügend
Kevin
Mit einer Gruppe gereist
21. März 2023
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Absolutely disgusting.
I had the regret of staying at this hotel and I was disappointed from start to finish. I checked out after the first night because it was too gross.
The cleanliness in the room was very poor. There were hairs, stains and other dirt everywhere.
But that's not all, I immediately noticed many insects crawling in from the vents. There were a lot of insects. A large number of them.
The furnishings were old and mostly broken. In general, the room looked like it hadn't been updated since the 70s. It was clear that the hotel had not done any serious renovations in years. The pictures that The Hotel shows when booking do not reflect reality.
What disappointed me the most was the lack of helpfulness of the staff. When I informed about the insects in the room, the staff reacted disinterested and offered me a "Deep Clean". This took 10 minutes. The room looked the same as before.
After I checked out after only one night, I was not given any refund or other courtesy by the hotel. I had to pay for the entire booking.
Overall, I would not recommend this hotel to anyone looking for a clean, modern and pleasant place to stay. It is sad to see a hotel that may have once been great deteriorate into a dirty, unpleasant place due to lack of care and attention.