2/10 – Ungenügend
Jason
6. Okt. 2023
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Far away from what they advertise
I’ll keep it short because there really is too much to say. We arrived and the hotel had no idea that we were staying even though I had my booking in front of me. We finally got into our room late at night. I was flat out asleep and the receptionist said I needed to ‘provide my papers’ as proof of my stay there. I went downstairs and she shouted saying ‘you need to show your papers! What do I tell head office?! What do I do?! I don’t know who you are’. This was finally sorted, very unfriendly staff.
The hotel is very dated, I found out whilst there that they are using photos from 20 years ago to promote their hotel. Also, it’s advertised as a 4 star. This rating is given by the local council, not anybody in the UK or elsewhere.
Whilst we found the hotel clean. It desperately needs a complete overhaul. The food is mediocre, which isn’t an issue for us, we ate out every day, and do us, we would never go abroad and stay in a hotel for the entire duration anyway, but for those who do, this would potentially be an issue.
We ended up hiring a car and spending as little time there as possible.
It’s not horrendous but it’s FAR from what they advertise.
I would go elsewhere if you are looking at this hotel, but fully do your research. We had friends staying at a 5 star hotel 10 minutes away and they were far from happy with theirs as well!
Jason
Aufenthalt von 5 Nächten im September 2023