6/10 – Okay
Jerika
Mit dem Partner gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
At first appearance, the entrance to the hotel is extremely well-kept, modern, and clean. The bar was clean, along with the outdoor patio. The issues we had were with our room and breakfast.
1.) The room: We were on the 2nd floor facing the highway and we stayed during a thunderstorm. Our windows were closed and we had rain come into the room through the air conditioning unit. The walls were stained and carpet was soaked. We called the front desk to report it and the agent stated “That’s normal. Galena has high pressure winds.” While we are tourists, we are not stupid. We asked another employee and they shared they knew of the issue and apologized. No offer of a partial refund or credit.
The second issue with the room was you could tell it was a quick flip. The outlets were stained yellow and they left a sink with old light fixtures and an old faucet. The rest was updated. Felt rushed and cheap.
The beds were clean and comfortable.
2.) Breakfast. The breakfast area was clean and offered various options; however, the sausage didn’t taste like sausage… it was extremely tough and chewy, with a strange flavor.
The rest was OK.
Overall, we’d stay here if we needed to but would ultimately look for another option.