Tiburon Holidays from €827

This is a really cool hotel with great rooms and fun amenities. The staff was amazingly friendly. The only thing keeping me from giving a 5-star review was the wait time to talk to a staff - there was consistently only 1 person working the front desk with a long line. It took a long time to get serviced, even when we needed something small. It took over 30 min to get our car from valet. They are seriously understaffed.

Cindi Liu our room attendant was great value and an awesome ambassador for the hotel. The breakfast was very good value and overall our stay was great.

The staff were great!

The first room we were offered stank of stale smoke! After complaining we were offered another room next door, which was fine. Rooms were large and a very comfy bed. The desk staff were fine, but one of the Door men was about as miserable as you can get! Sandra, the concierge was wonderful, helpful and friendly. the roof top area is OK, but think they should replenish the coffee pots more regularly, tasted stale. The sauna and jacuzzi areas were nice and well stocked. Our first night we turned right out of the hotel and in 5 minutes were in the middle of homeless land, full of druggies and gangs of very intimidating people. I wish we had been warned of this by the hotel, it was pretty scary! But turn left or go straight over towards Union Square and its a different world!

Everything was perfect