Village of Southampton Holidays from €1,028

Nice cozy rooms with all amenities. Suitable for long stays. Staff is very cooperative

The most wonderful hotel. The staff were super helpful & welcoming. The arrival to and in the hotel is so well maintained, clean and smells incredible. The beds/linen/pillows are THE best I’ve ever slept on! Shower & amenities are excellent. There is the usual resort fee, whilst I’ll continue to dislike these, this hotel offers 1 x free breakfast (unsure why not 2, or actually how many people are in the room) or you can switch this to x 2 (these is far more reasonable) house drinks at the bar. Overall, Great location and I genuinely can’t fault a single thing about this hotel.

Rooms were clean and in up to date. Staff was very friendly and helpful. Location was good - we could walk to many attractions. The rooms are small - we were only there to sleep and not hang out, so it was okay.

I loved everything about our stay here - with one exception. The beds were comfortable but they were extremely noisy every time I would make even the slightest move. So noisy that we would wake each other up in the middle of the night. I would strongly recommend upgrading the mattresses. Next time I’m in NYC, ideally, I’d want to stay here again - but the mattresses might be a deal breaker for me. Everything else was great! Staff was very friendly and helpful. Excellent customer service.

I paid for 5 star service and received 3 star at best. For starters in the room there was only coffee provided but no tea bags. I had to call to ask to get tea brought up to my room and was charged for it as part of room service even though when I called I said that I needed tea and that there was only coffee in the room. What kind of five stat hotel charges their guest for tea that should have already been in the room? In addition, on our check out day I called the front desk to see if they had late check out available as our flight was later in the evening and they said that they were fully booked on a Monday and so our request could not be accommodated. However, my partner and I looked online and they had tons of rooms available. Lastly, as we are rushing to check out by 11am I went to blowdry my hair and the hairdryer was only sending out cold air so my hair was not drying. I called the front desk requesting another dryer that never came. Waited one hour and finally I was able to find a housekeeper in our hallway and asked her to please bring me a hair dryer that worked. The best part was that at check out no one cared to ask how our experience in the hotel was. Will never be back.