Elevators were not functioning properly which was frustrating and created some delays but other than that it’s a beautiful hotel with great staff

I wish the hotel was a little kid friendly.

Pros: The biggest advantage of these apartments is their fantastic location. Situated in downtown Toronto, it’s incredibly convenient if you want to visit most of the city’s attractions. Staying here makes it easy to explore the best parts of the city. Cons: Unfortunately, there are quite a few drawbacks. The most significant issue is the extremely long Customer Journey Map (CJM) to access the apartments. At some point, I started to regret booking these accommodations due to the cumbersome process. 1. Lengthy Information Process: It starts with having to provide a lot of personal information before check-in. 2. Strange Deposit Payment: Then, you need to pay a deposit through a rather odd link, which is supposed to be refunded. I am hopeful it will be. 3. No Meet-and-Greet: I arrived at dusk and was told a representative would meet me and guide me, but no one showed up. I had to find a strange location with lockers in near darkness, which was difficult and the locker didn’t open easily. 4. Poor Instructions: I only found out the apartment number after getting to the floor, which was very confusing. There were no clear instructions on how to check out, connect to the Wi-Fi, or the password. I had to email and wait for responses each time I needed information, which was quite inconvenient. 5. Cleanliness: The apartment was not super clean. It was fairly clean, but I expected better.