Finde Monserrate Hügel Hotels

"We requested a quiet room and the lady at the reception confirmed that the room will be nicely quiet. Unfortunately, this was far from the reality as the room was facing the intersection of two major streets, and the windows have very poor sound proofing. Also with the help of earplugs we were unable to sleep. Never had such a bad experience in any hotel worldwide. Room amenities were good, but with several defects here and there. Shower door didn’t close, so water went to the entire bathroom. Window blinds in the bathroom were broken. Some electricity plugs didn’t work. One plug was positioned in the bedside drawer, which you can only use if you leave the drawer open - not very clever… Filtered water was only provided on the first day, afterwards not anymore. Wouldn’t book Four Seasons again."

"Our stay was a real mix of great service and some pretty weird infrastructure fails. The location is absolutely excellent, and the airport transfers worked out perfectly. The suites are huge and well-equipped with two TVs and a microwave, though there were no slippers. On the plus side, the beds were very comfortable, and the amenities provided were clearly high quality. The staff really saved the day—Camilla at reception was so welcoming, Piter gave amazing local tips, and Alexander at breakfast was the only one who noticed we needed help in the chaos. However, the heating is a joke for a Hilton. There’s no central heat, just a tiny 20cm box heater. When we tried to use the hairdryer and one heater at 10 PM, it blew the fuse. The night staff had no idea how to fix it, so we were in the dark until morning (it was just about finding the fuse and lifting it up, it was outside the room the whole time but they didn't have an operational checklist). Apparently, this is "normal" here, which is funny that a hotel doesn't have an engineering way around the local infrastructure Breakfast has variety but feels hectic; you’ll be hunting for your own coffee unless Alexander sees you. Luckily, they’re very relaxed about the closing time. Great space and location, but be careful what you plug in!"

"Preis Leistung unschlagbar "

"Gute Lage, mit Märkten und Restaurants in der Nähe. Wunderschöne Aussicht und ein gemütlicher Ort. "

"Das Hyatt ist wirklich ein tolles Hotel. Sehr freundliches und hilfsbereites Personal. Das Hotel ist äußerst sauber und gut ausgestattet. Lediglich die Matratzen sind unbequem. Deshalb würden wir vermutlich nicht wieder kommen. Alles andere ist aber TOP!"

"Everything is super!"

"Breakfast inclusive, but need to pay for Cappuccino leaves a bad feeling. Service ranges from nice to lousy! Otherwise nice hotel and friendly staff"

"Personap unfreundlich und sehr langsam. Der Check-in Prozess hat ewig gedauert. Der Mitarbeiter Duran hat hier ewig gebraucht und es wirkte, als ob etwas nicht stimmt.Etwa 20 Minuten später versuchte ein anderer Gast mehrfach, unsere Zimmertür zu öffnen, wurde jedoch von den Reinigungskräften daran gehindert. Ungefähr 10 Minuten später klopfte es erneut an unserer Tür: Duvan von der Rezeption stand davor und fragte, ob alles in Ordnung sei. Auf unsere Nachfrage, ob es ein Problem gebe oder etwas vorgefallen sei, erhielten wir keine Antwort. Diese Ereignisse hinterließen bei uns ein äußerst ungutes Gefühl und werfen erhebliche Zweifel an der Sicherheit und Kompetenz des Hotelpersonals auf. Das Zimmer hat kein Fenster was sich öffnen lässt und keine Lüftung. Lediglich die Lüftung im Bad gibt es. Direkt beim Hotel ist auch ein Club, sodass es nachts und bis in den morgen laut wird."