Ratings based on 626 verified reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 21 Dec 2023 on Hotels
Comment from Hotel Management
24 Dec 2023 by Caroline, Guest Relation Manager, Hotel Management
Dear Alain,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Caroline, Guest Relation Manager
by a verified traveller
Posted 18 Dec 2023 on Hotels
Comment from Hotel Management
20 Dec 2023 by Caroline, Guest Relation Manager, Hotel Management
Dear Anders,Thanks for taking the time to share your views of your stay at our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to have the opportunity to welcome you back again on a future occasion.Best regards,Caroline, Guest Relation Manager
by a verified traveller
Posted 11 Dec 2023 on Hotels
Amazing service, great breakfast, recommend
Comment from Hotel Management
12 Dec 2023 by Caroline, Guest Relation Manager, Hotel Management
Dear Adele,Thank you for sharing your review.We are thrilled to hear that you enjoyed our attentive service and that our breakfast selection met your expectations. It’s delightful to know that the cleanliness of our rooms and the overall condition of our hotel contributed to a comfortable stay for you. Our team strives to provide a seamless experience for our guests, and your appreciation for the comfort of our rooms is a testament to their efforts.We look forward to welcoming you back.Kind regards,Caroline, Guest Relation Manager
by a verified traveller
Posted 8 Nov 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by Caroline, Guest Relation Manager, Hotel Management
Dear José Antonio,Thank you for your positive review, we appreciate it.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Caroline, Guest Relation Manager
by a verified traveller
Posted 1 Sep 2023 on Hotels
Stay was very good, comfortable rooms only downside no iron available
Comment from Hotel Management
6 Sep 2023 by Caroline, Guest Relation Manager, Hotel Management
Dear Muhammed, We are grateful for your kind review.We are delighted to hear that you had a comfortable stay and appreciated the cleanliness and comfort of our rooms. Our team works hard to ensure our guests have a pleasant experience.We apologize for the inconvenience caused by the unavailability of an iron in your room. We do have irons available upon request at the reception. In the future, please do not hesitate to contact our staff, who are always happy to assist with any needs you may have during your stay.We hope to be able to welcome you back in the future. Kindest regards,Caroline, Guest Relation Manager
by a verified traveller
Posted 24 Aug 2023 on Travelocity
AC was not working when I arrived. Front desk immediately checked it and had another room available for me and had the key to my new room delivered to me in the first room. I was upgraded to a privileged room with wet bar included at no extra charge. They handled it extremely well.
Comment from Hotel Management
25 Aug 2023 by Manager, Hotel Management
Dear Jamie, Thank you for taking the time to review your stay.We are thrilled to hear that our front desk team was able to promptly address the air conditioning issue and provide you with an upgraded room at no extra charge. Your satisfaction is our top priority, and we're glad that you enjoyed the Privilege room amenities, including the wet bar.We look forward to the pleasure of welcoming you back in the future. Kind regards,Caroline, Guest Relation Manager
by a verified traveller
Posted 14 Aug 2023 on Hotels
Comment from Hotel Management
16 Aug 2023 by Caroline, Guest Relation Manager , Hotel Management
Dear Katarzyna, Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon, Kind regards,Caroline, Guest Relation Manager
by a verified traveller
Posted 13 Aug 2023
Nice
Comment from Hotel Management
14 Aug 2023 by Caroline, Guest Relation Manager, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Caroline, Guest Relation Manager
by a verified traveller
Posted 25 Jul 2023
GREAT breakfast
Comment from Hotel Management
27 Jul 2023 by Caroline, Guest Relation Manager, Hotel Management
Dear Christopher,Thank you for this positive review of your stay.We are thrilled to hear that you enjoyed our delicious breakfast buffet and found our hotel to be clean and well-maintained. Our team takes great pride in providing exceptional service, and your kind words are truly appreciated. It's wonderful to know that your stay with us met your expectations and that you had a pleasant experience.We look forward to seeing you again. Best wishes,Caroline, Guest Relation Manager
by a verified traveller
Posted 4 Jul 2023
Housekeeping staff noisy and loud ! If you want to be woken up like in a prison camp by shouting staff then this is your place ! On the busiest weekend in their calendar the managements had a nice weekend off and I could not talk to them about my experience. Happy that they could sleep in , I could not !!
Comment from Hotel Management
13 Jul 2023 by Caroline, Guest Relation Manager, Hotel Management
Dear Bernhard,Thank you for taking the time to share your review.We are glad to hear that you found our room cleanliness up to your expectations. However, we are truly sorry for the inconvenience caused by the noise from our housekeeping staff. We understand how important a good night's sleep is for our guests, and we will address this issue with our team to ensure a more pleasant stay for future guests. We also apologize for the unavailability of our management during your stay. We assure you that we take all feedback seriously and will work on improving our services.We hope you will consider staying with us again in the future. Best regards,Caroline, Guest Relation Manager
