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Booking

View or find your booking and confirmation

After booking, you will receive a confirmation email from us that contains your itinerary number. Review this email to verify that your travel details are correct.

To review your confirmation

  1. Go to the Itinerary page.

  2. Enter the email address you booked with and the itinerary number.

  3. Select Find Itinerary to view and manage your booking.

If you forgot your itinerary number

  1. Go to the Forgot your itinerary page.

  2. Enter the email address you booked with.

  3. Select Send Itinerary to receive an email listing your active and completed itineraries.

Good to know

  • The itinerary contains all the information you need to check in.

  • You can use a copy of your itinerary as your receipt.

  • To get a copy of your itinerary, select Print or Email on the itinerary page.

How we determine our sort order

As a traveler shopping on our site, you have many options to help you find the perfect hotel, flight, car rental, cruise, or activity. The Sort settings at the top of the page allow you to order search results to your preference, such as price, verified review score, and other criteria. In addition, the Filter settings allow you to include or exclude various options to suit your travel needs. If you select no specific Sort option, by default we will show you a range of relevant options in the search results, based on the following criteria:

Lodging

Our default sort order reflects the relevance of properties to your search criteria, as we want to make sure you are able to quickly and easily find the offer that is right for you.

We measure relevance by taking into account factors such as: a property's location, its review scores, the popularity of the property (measured by how many travelers on our sites make bookings at that property), the quality of the content provided by the property, and the competitiveness of the property's rates and availability – all of which are relative to other properties meeting your chosen search criteria.

The compensation which a property pays us for bookings made through our sites is also a factor for the relative ranking of properties with similar offers, based on the relevance factors described above.

On our non-default sorts (for example, if you sort by price or by star rating), we will order properties with similar results based on the factors above.

Flights

Our default sort order is based on lowest price. In cases where 2 flights have the same price, the shorter flight is listed first.

Car Rental

Our default sort order is primarily driven by price, but we may consider other relevant factors such as popularity, customer reviews, convenience of pickup location, and car type or category.

Cruise

Our default sort order is based on a number of relevant factors such as cruise line rating, ship rating, price per day, origin rating, destination rating, length of cruise, and booking window.

Activities

Our default sort order is manually curated by our destination managers, who are familiar with each market. When curating activities, our destination managers take into account factors such as price, popularity, distance from hotel, and traveler feedback.

Vacation Packages

When combining several different travel products into a vacation package, we use the criteria outlined above for the individual package components to determine the sort order for each product.

Additionally, we continually optimize our service to provide you the best experience. Accordingly, we may test different default sort order algorithms from time to time.

Packages vs. Linked Travel Arrangements 

How it works

When you book more than 1 travel service for a trip, the result is either a package or a linked travel arrangement (LTA), defined below. As an Expedia customer, you have different rights and protections under the newly implemented EU Package Directive. The travel provider must clearly inform you whether you're purchasing a package or an LTA and must inform you of your rights and who is responsible if something goes wrong before you buy.

Package

What it is:

  • A package is a combination of 2 or more travel services booked at the same time in one Expedia website visit.
  • This visit results in a single itinerary number.

How to recognize it: 

  • You have multiple travel services in your cart and pay only once at checkout.
  • Travel services are bundled and offered at an inclusive price.
  • Travel services are advertised as a package or something similar (such as, Flight + Hotel, Holidays, Bundle Deals, Click & Mix or Pre-Packaged Vacations).

Examples: 

  • You book a package by going to the Flight + Hotel tab and then selecting a service to book.
  • During checkout, you book a package by adding more travel services before completing your booking.

Your legal rights:

  • When you book a package, Expedia is legally responsible for all the travel services that are part of the package.
  • In case Expedia goes bankrupt or becomes insolvent, you'll be fully refunded by Expedia. Where transportation is included in the package, Expedia will ensure you get back to your city of origin if the transport provider becomes insolvent.

Linked Travel Arrangement

What it is: 

  • An LTA is a combination of 2 or more travel services booked separately for the same trip.
  • These purchases result in 2 or more travel itineraries with different itinerary numbers.

How to recognize it: 

  • You book multiple travel services in one or more Expedia website visits and pay for each service separately
  • After booking a travel service (such as a flight), you book another one (such as a hotel) for the same trip using the Add link in the booking confirmation email of the travel service you booked earlier.
  • You book a travel service on a site other than Expedia. Within 24 hours of booking, you book another travel service for the same trip via an advertisement that directed you to Expedia.

Examples: 

  • You book a train ride on Eurostar.com, then see a banner pop-up ad directing you to book a hotel with Expedia for the same travel dates and destination. You follow this link and book this hotel with Expedia within 24 hours of booking the train ride.

Your legal rights:

  • When you book an LTA, Expedia is legally responsible for services it wasn't able to provide and will refund you for that portion of the LTA.
  • If the other travel provider goes bankrupt or becomes insolvent, however, they are responsible for their portion of the LTA you booked.

Accessibility and special requests

Not all holiday bookings are suitable for customers with reduced mobility or certain accessibility needs. If you have any accessibility or special requests, please provide the details at checkout. Then contact the supplier directly to confirm your request.

Flights

Online Flight check-in

Online flight check-in opens 24-48 hours before your flight departure. You'll need your airline confirmation code (example: L84RTL) from your to itinerary check in.

Check in online

Want to save yourself time at the airport? Or maybe even save some cash on your checked bags? You can check in online 24-48 hours before take-off – depending on your airline.

After checking in, follow the prompts to get your boarding pass. You may be able to print it, save or send it to your phone, or pick it up at a kiosk at the airport.

Check in at the airport

Want to snag your boarding pass in person? Airline’s generally open their check-in desks 2-3 hours before a flight. You may even be able to check in on your own at a check-in kiosk. 

If you go the airport check-in route, you’ll need a couple of things:

  1. Valid government-issued photo ID
  2. Flight info (like your airline confirmation code)

Travel tips

  • To make sure you make it to your gate on time, get to the airport early. Aim for at least 1-2 hours before take-off for domestic flights and 2-3 hours for international flights.
  • If you’re checking bags, flying out of a major airport, or traveling at a busy time (say, on a holiday), plan to get to the airport even earlier than you normally would.
  • You’ll need your boarding pass and a government-issued photo ID to go through airport security. Curious if you need anything else? Contact your airline to find out more.

Roundtrip flights with 2 one-way fares

Some roundtrip flights consist of 2 one-way fares, each subject to its own rules and restrictions. We make these combinations available for booking when the rate is competitive with regular roundtrip fares, and to provide you with more suitable options.

Bookings

  • You can only book this type of roundtrip flight online.

  • These flights cannot be saved for booking later (unlike regular roundtrip flights).

  • You will see separate charges for each flight on your billing statement.

  • Baggage policies vary by airline. For details, please check with your airline.

Changes & cancellations

  • If your flight departs from the Asia-Pacific region, you may be able to cancel it on the same day of booking at no charge. For all other flights, you may be able to cancel within 24 hours of booking at no charge. If you don't see the option to cancel online, please contact us.

  • You must change or cancel each one-way flight individually. Changing or canceling one flight in your roundtrip ticket will not automatically update or impact the other.

  • An airline-initiated schedule change to one of your one-way flights will not automatically update the other. To make changes to the flight that is not impacted, you may need to pay a change fee. Please contact us for assistance.

  • If one of your flights is operated by a low-cost airline, you must change it with the airline directly. Then, please contact us if you need to change the second ticket in your trip.

  • If both one-way flights are operated by low-cost airlines, please contact each individual airline directly to change or cancel your flights.

  • Before changing or canceling your flight, please review your itinerary for airline change and cancellation fees.

Change & Cancel

Change or cancel your booking

If you find an issue with your booking or have multiple itineraries for the same trip, you may be able to change or cancel your booking, most often online.

To change or cancel your booking online

  1. Go to your itinerary page.

  2. Locate the manage booking section in your itinerary.

  3. Select the Change or Cancel link and follow the instructions.

If you cannot change or cancel online

If you cannot locate the Change or Cancel link in your itinerary, or cannot successfully complete the change or cancellation online, this usually means:

  • Your booking is not changeable or cancellable.

OR

  • Your booking cannot be changed or cancelled online.

Good to know

  • Some changes or cancellations are subject to fees. See Change or cancellation fees for details.

  • Some bookings are non-refundable. If you cancel a non-refundable booking, you will not receive a refund. See Refund process and timelines for details.

  • Prior to initiating a change or cancellation, please review the detailed rules and restrictions in your itinerary.

  • If you have difficulties finding your itinerary, please read View or find your booking.

  • If you don't check in during your hotel's check-in hours, or never show up without canceling first, the hotel may charge you a no-show penalty fee. This fee can vary, so check the Rules and restrictions in your itinerary for your hotel's policies.

Change or cancellation fees

What this means

  • Some changes and cancellations are free of charge, while for others you may need to pay a fee.

  • Please check the rules and restrictions in your itinerary for fees and other details prior to initiating a change or cancellation.

Payment & Receipts

View or print your booking receipt

In general, you can use a copy of your itinerary also as a receipt.

You can also view and print a standard receipt for your booking directly from your itinerary page.

If you know your itinerary number

  1. Go to the itinerary page.

  2. Enter the email address you booked with and the itinerary number.

  3. Select Find Itinerary to view and manage your booking.

  4. In the Price Summary section, select View receipt.

  5. To print the receipt, select the Print button.

If you forgot your itinerary number

  1. Go to the Forgot your itinerary page.

  2. Enter the email address you booked with.

  3. Select Send Itinerary to receive an email listing your active and completed itineraries.

  4. Retrieve your itinerary number from the email, and follow the steps described above to view and print your receipt.

Payment options

How it works

  • Payment options and forms of payment vary by region and travel product.

  • For some bookings, you will need to pay in full at the time of booking. Additional payment options may also be available.

  • If you pay at the time of booking, payment will be in the site's local currency.

  • For most bookings, you can pay with either a credit card or a debit card (only where applicable). Additional forms of payment may also be available.

  • All accepted payment options and forms of payment will be clearly indicated at the time of booking.

Good to know

Pending charges

What it means

If you started to book travel on our site with a credit card but did not complete the transaction or cancelled the booking, the amount of the travel cost may show up in your bank account as a pending charge.

How it works

Your bank puts this amount on hold, to be ready in case the transaction goes through and the booking is completed. This pending charge might come from us or directly from the supplier. It disappears when the booking is finalized and the full amount has been paid, or it expires after a few days. In the meantime, however, it may prevent you from using your card for other purchases if you don't have sufficient funds to cover them.

What to do

  1. Check your bank account balance a few days after you booked your trip.

  2. If the authorization charge is still there, contact your bank to release the funds.

  3. If you made several bookings and have multiple authorization charges, the bank may lock your account. In this case, contact your bank to unlock your account.

Troubleshoot declined payments 

If your payment was declined, it may be due to one of the following reasons. Here’s a list of the most common reasons, and what you can do to troubleshoot the issue:

Reason

What to do

You exceeded your card limit.

Confirm the card has enough funds available (either check your account balance or contact your card issuer), or try another card.

You have a typo in the payment details, such as incorrect billing address or card expiration date.

Verify you entered accurate information.

You entered an unsupported payment method.

Check on the payment page whether your payment method is accepted.

Your card issuer couldn't authorize your transaction due to a technical glitch.

Contact your card issuer or try again.

The card issuer noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you.

Contact your card iss

Payment security and options

We use SSL, the highest standard of digital information security, to protect you and your personal information. Just check for https:// at the beginning of the address in your browser when you book with us.

Protection from unauthorized card use

  • To protect your card from unauthorized use, we verify its 3- or 4-digit identification number with every purchase.

  • For most cards, this number is in the signature field, on the back of the card.

  • For American Express, this number is above the card number, on the front of the card.

Good to know

  • If your payment did not go through, please read Troubleshoot declined payments for more information and options.

  • All prices are displayed in the site's local currency, unless otherwise specified.

  • If you book from outside the local country, or your card's issuing bank is outside the local country, you may be charged an international transaction fee.

Refunds

Refund process and timelines

How it works

  • Some bookings are non-refundable. For these bookings, you will not receive a refund if you change or cancel.

  • Some bookings are refundable. For these bookings, you may be eligible for either a partial or full refund if you change or cancel.

  • If your booking is eligible for a refund, we usually process the refund within 24 hours.

  • After we process your refund, it may take up to 7 days for your financial institution to post the credit to your account, and up to 2 billing cycles for that credit to show on your statement.

  • Once we initiate your refund, we will email you a refund receipt with details regarding the refund amount, how, and when you'll get your refund.

  • In general, you will be refunded in the same form of payment and currency you used when booking.

  • Please check the rules and restrictions in your itinerary for refund details prior to initiating a change or cancellation.

Travel Documents

International travel documents 

If you are traveling internationally, you may need travel documents such as a passport, travel visa, ETA, or ESTA. If you don't have the right documents, many countries will deny you entry. To help you avoid rush-order fees, we recommend you secure your travel documents well in advance of your trip.

Passports

A passport is a government-issued ID in the form of a passbook (valid for all international travel).

Visas

A travel visa grants travelers the right to enter and depart a specific country. You may need a visa for each individual port or connection on your itinerary, so check in advance.

United States Travel Ban

Due to regulations in the United States Executive Order entry ban, citizens of Iran, Libya, Somalia, Syria, Yemen, North Korea, and Venezuela may not be issued travel visas to enter the United States.

ESTA

If you wish to enter the United States under the Visa Waiver Program, you must apply for authorization to travel using ESTA (Electronic System for Travel Authorization). You should apply at least 72 hours before departure. You can apply online and get details at US Department of Homeland Security.

ETA

ETA (Electronic Travel Authority) is a required document for non-citizens to travel to Australia and for visa-exempt non-citizens to travel to Canada. After approval it is associated with your passport, so you do not need to carry extra documentation. You can find applications and details at Australia Electronic Travel Authority or Canada Electronic Travel Authorization.

Traveling with minors

Children under 18 traveling without both parents may need to provide notarized documentation and letters of permission. Travellers/Parents should confirm with the embassy or consulate of the country to which they are traveling.

Minors traveling to South Africa

South Africa requires all minors to provide birth certificates in addition to passports for international travel. Please review South Africa's regulations for traveling with children for more detailed information.

Account Security

Beware of phone call scams

Have you received an automated phone call claiming that you’ve won a prize from a well-known travel company? This is a scam. Hang up and do not give the caller any information.

What it is

The scammers typically use “spoofing” technology to make the incoming telephone number falsely appear to originate from a local area code.

Calls usually begin with a pre-recorded message claiming the caller is a well-known travel company, and promising the recipient has “won” some type of prize or discount off travel services. These prizes, which are also fake, can range from cash cards, trips, or credit for future travel.

The phone calls can be quite convincing, since the callers take steps to hide their identity and pretend to represent established businesses or organizations. However, the information you provide (such as name and address, payment information, or a social security number) goes directly to the criminal, who can then use the information to his or her own advantage.

What you can do

We will never call or send an email asking for your password or other personal information. If you think you have received a fraudulent phone call:

  • Hang up. Do not engage with the caller. Take note of the number displayed (if available) and any other identifying information the caller provided.

  • Report the scam to the authorities. Whether about this scam or others, your report can help identify patterns of fraud and abuse.

  • Contact us

Beware of email scams

Phishing is a scam where a criminal sends an email asking for personal information, and attempts to trick the recipient into responding by clicking on a link, opening an attachment, or directly providing sensitive information.

The emails can be quite convincing, since they appear to come from established businesses or organizations, and sometimes even link to legitimate-looking websites. However, the information you provide—such as a social security or credit card number—goes directly to the criminal, who can then use the information to his or her own advantage.

What you can do

We will never call or send an email asking for your password or other personal information. If you think you have received a fraudulent email:

  • Do not click on any links in the email or open any attachments.

  • Contact us.
  • Delete the email.

  • Report the scam to the authorities.

Travel Alerts

Government travel alerts and warnings

The government posts travel alerts and travel warnings for countries where travelers' health and safety may be at risk. When planning your trip, we recommend you check any relevant government sites before you book your travel.

Privacy

Unsubscribe from marketing emails

How it works

You can unsubscribe from our marketing emails in one of the following ways:

  • Option 1: Click on the unsubscribe link at the bottom of any marketing email you received.

  • Option 2: Sign in to your account, go to My Account, select Email Preferences, check Unsubscribe from all marketing emails, and select Save.

Good to know

  • If you're still receiving marketing emails 48 hours after unsubscribing, please contact us.

  • If you unsubscribe from marketing emails, you'll still receive emails about upcoming trips, loyalty program status, and account updates.

Update your account information

You can keep your login information, payment methods, and email preferences up to date on our website.

How it works

  1. Sign in to your account and go to My Account.

  2. Choose the items you wish to update from the list of options provided.

Reqest a call recording

To request a recording of a call you had with one of our customer service agents, contact us and we'll process your request within 30 days. Please know that we only provide call recordings to the person recorded.

Request or delete your personal data

We use your personal data to help ensure you have a good experience booking travel on our website. You can manage your data in the following ways:

Request a report of your data

To find out what data we keep about you and why, please contact us. We'll process your request within 30 days.

Request that we delete your data

To request that we delete the data we keep about you, please contact us. However, please know that there's certain information we don't delete unless required by law, such as your transaction history and complaints you've filed. We keep these for an extended period of time for defense against potential legal proceedings.

Types of data we may delete or make anonymous upon request:

  • Account and loyalty program information (including loyalty points and status)

  • Surveys and reviews you provided to us

  • Marketing email history

Other questions and concerns about your personal data 

We understand that booking online requires significant trust on your part. We're committed to protecting and securing all personal information you give us. If you have questions or concerns about personal data, privacy, or data security, please contact us. We take these matters seriously and treat each inquiry with care. Please let us know what the issue is and we'll address it as quickly as we can.

Our Privacy Policy includes information about:

  • What information we collect and why.

  • How we use that information.

  • When and why we share your information with other organizations.

  • The rights you have and ways you can control your information.