Basierend auf 541 geprüften Bewertungen
2,2 Sauberkeit der Zimmer
2,6 Service
2,5 Komfort der Zimmer
2,2 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 26.03.2024
My original room had the smoke alarm beeping and a door that did not close. After waiting 20 min for the handy man I went to the lobby to request a new room. This should have been offered instead of me having to ask.
Kommentar von Hotelmanagement
27.03.2024 von Manager, Hotelmanagement
Hello Joy, We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable for us to improve our services. Rest assured we will address your concerns with the team for future enhancements to our guest experience.
von einem verifizierten Reisenden
Veröffentlicht am 15.03.2024
Kommentar von Hotelmanagement
17.03.2024 von Manager, Hotelmanagement
Hello Joshua,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any issues you encountered. We strive to provide exceptional service to all our guests.
von einem verifizierten Reisenden
Veröffentlicht am 12.03.2024
Nothing !
Kommentar von Hotelmanagement
14.03.2024 von Manager, Hotelmanagement
Hello Glen,Thank you for sharing this rating, and we welcome you to visit us again anytime!
von einem verifizierten Reisenden
Veröffentlicht am 11.03.2024
Kommentar von Hotelmanagement
03.04.2024 von Manager, Hotelmanagement
Hello Steven, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any specific feedback you'd like to share so we can improve our services.
von einem verifizierten Reisenden
Veröffentlicht am 27.01.2024
N/A
Kommentar von Hotelmanagement
28.01.2024 von Manager, Hotelmanagement
Hello Moses,We apologize for any inconveniences you may have experienced during your recent stay. We value your feedback and take your comments seriously. We encourage you to reach out to our management team directly to further discuss your concerns. Thank you for bringing this to our attention so that we can continuously improve our services.
von einem verifizierten Reisenden
Veröffentlicht am 20.01.2024 auf Hotels
Kommentar von Hotelmanagement
22.01.2024 von Manager, Hotelmanagement
Hello Nathan, We appreciate you choosing our hotel for your recent stay. We regret to learn that your experience did not exceed your expectations. If you have any specific feedback or concerns, we kindly invite you to reach out to us directly so that we can address them and ensure a more satisfactory stay in the future. We hope to have another opportunity to welcome you back and provide a better experience.
von einem verifizierten Reisenden
Veröffentlicht am 16.12.2023
Customer service leaves much to be desired
Kommentar von Hotelmanagement
17.12.2023 von Manager, Hotelmanagement
Hello dante,Thank you for sharing your feedback with us. We appreciate your comments and apologize if our customer service fell short of expectations. We continuously strive to improve our service and appreciate your input. Please feel free to contact our management team directly to discuss your experience in further detail.
von einem verifizierten Reisenden
Veröffentlicht am 12.12.2023
N/A
Kommentar von Hotelmanagement
14.12.2023 von Manager, Hotelmanagement
Hello Moses, Thank you for bringing your experience to our attention. We regret to hear that your stay did not meet your expectations. We take all feedback seriously and will review your comments with our team to improve our services. We appreciate your feedback and hope to welcome you back in the future for a more enjoyable experience.
von einem verifizierten Reisenden
Veröffentlicht am 01.12.2023
Location is ideal and highly accessible. But room had a problem, shower and or face basin wasn’t working properly/broken which was highly embarrassing. Maixtenance needs to have all hands on deck for total customer satisfaction.
Kommentar von Hotelmanagement
06.12.2023 von Manager, Hotelmanagement
Hello Moses, Thank you for choosing our hotel for your stay and for providing feedback on your experience. We appreciate your compliments about our convenient location. We apologize for any inconvenience you may have experienced with the shower and basin in your room. We always strive to ensure total customer satisfaction and will address this with our maintenance team. We hope you will give us another opportunity to exceed your expectations in the future.
von einem verifizierten Reisenden aus Washington
Veröffentlicht am 30.10.2023
room did not smell clean
roach in bathroom
Kommentar von Hotelmanagement
31.10.2023 von Manager, Hotelmanagement
Hello Sheila,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our dedicated housekeeping team works diligently to maintain cleanliness standards and we will address your concerns. Your feedback helps us improve our services.
