Basierend auf 989 geprüften Bewertungen
4,0 Sauberkeit der Zimmer
4,1 Service
4,0 Komfort der Zimmer
3,7 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden aus Melissa
Veröffentlicht am 14.04.2024
The property is undergoing renovations and the room we were given was pre renovation so there were bad smells, stains etc. The staff members were a bit indifferent and the breakfast food quality was on par with a lower tier hotel. We were not impressed with this stay at all.
von einem verifizierten Reisenden
Veröffentlicht am 08.04.2024
Ice make on 7th floor did not work nor did Ice maker on 5tt floor work. Every trash can in the ice vending areas for floor 5, 6 and 7 were full the entire weekend.
Kommentar von Hotelmanagement
12.04.2024 von Darshan, Hotelmanagement
Thank you for your feedback, Brad. We're pleased to hear that you enjoyed the service provided by our staff and found our property conditions satisfactory during your stay. However, we apologize for the inconvenience caused by the non-functional ice makers and the full trash cans in the ice vending areas on floors 5, 6, and 7. Your comments are valuable to us, and we'll address these issues to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an even better stay next time.
von einem verifizierten Reisenden
Veröffentlicht am 21.03.2024
No one told me there was going to be construction and the pools were going to be closed and I brought my kids to go swimming in particular. Also it was hot and noisy and dirty everywhere.
Kommentar von Hotelmanagement
22.03.2024 von Darshan, Hotelmanagement
Dear Jared, We apologize for the disappointing experience you had during your recent stay with us. We regret any inconvenience caused by the ongoing construction and the closure of the pools, especially since you were looking forward to swimming with your family. Additionally, we apologize for the discomfort caused by the heat, noise, and cleanliness issues. Your feedback is essential, and we'll use it to improve our communication and service. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.
von einem verifizierten Reisenden
Veröffentlicht am 17.03.2024
The staff was extremely great. Very prompt when calling the desk and asking for supplies.I do wish i would've known it was under construction and that the pool wasnt open when i was booking. We didnt have heat in the room for both nights, the tv wasnt connecting to internet, had trouble with hot water our last morning. Breakfast was a little on the cooler side. Wish it wouldve been hot.
Kommentar von Hotelmanagement
20.03.2024 von Darshan, Hotelmanagement
Dear Jennifer, Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be extremely helpful and prompt in addressing your needs. However, we apologize for any inconvenience caused by the ongoing construction and the issues you encountered with the room amenities, including the lack of heat, TV connectivity, hot water, and temperature of the breakfast. Your comments are invaluable, and we'll address them internally to ensure improvements. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future.
von einem verifizierten Reisenden
Veröffentlicht am 17.03.2024
They’re under construction right now and my kids were not able to swim which was one of the main reason we wanted to stay. Also we were woken up at 8 in the morning to men drilling and hammering. Also we had trouble with getting hot water. It definitely wasn’t an amazing experience.
Kommentar von Hotelmanagement
20.03.2024 von Darshan, Hotelmanagement
Dear Jana, We sincerely apologize for the inconvenience caused by our ongoing renovations during your stay. We understand the disappointment regarding the unavailability of the pool and the disturbance caused by the construction noise. Additionally, we regret the trouble you experienced with getting hot water. Your feedback is important to us, and we'll use it to make necessary improvements. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.
von einem verifizierten Reisenden
Veröffentlicht am 15.03.2024
Kommentar von Hotelmanagement
20.03.2024 von Darshan, Hotelmanagement
Dear Jennifer, We're deeply sorry to hear about your experience. Your feedback is invaluable, and we apologize for any shortcomings during your stay. We're committed to improving and hope to have the chance to provide you with a better experience in the future.
von einem verifizierten Reisenden
Veröffentlicht am 13.03.2024
Great service at the front desk. Fast and courteous.
Kommentar von Hotelmanagement
13.03.2024 von Darshan, Hotelmanagement
Dear Bart, Thank you for your perfect rating and positive feedback! We're delighted to hear that you had an excellent experience with us, and that you found our cleanliness, staff service, and property conditions to your satisfaction. We'll be sure to pass along your compliments to our front desk team. We look forward to welcoming you back for another fantastic stay at Embassy Suites Tulsa.
von einem verifizierten Reisenden
Veröffentlicht am 27.02.2024
Kommentar von Hotelmanagement
29.02.2024 von Darshan, Hotelmanagement
Dear Quinn, Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had an excellent stay with us and appreciated our cleanliness, staff, and property conditions. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience at Embassy Suites Tulsa.
von einem verifizierten Reisenden
Veröffentlicht am 26.02.2024
Our reservation had been cancelled when we arrived to check in. The room was outdated, but looks like the property is undergoing some renovation. The room never got to a desirable temperature. We ran the AC constantly, but stayed warm the entire stay.
Kommentar von Hotelmanagement
29.02.2024 von Darshan, Hotelmanagement
Dear Holly, Thank you for sharing your feedback with us. We're glad to hear that you found our cleanliness, staff, service, and amenities satisfactory. However, we apologize for the inconvenience caused by the reservation issue and the discomfort with the room temperature. Your comments are valuable, and we'll address them internally to ensure improvements. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future.
von einem verifizierten Reisenden
Veröffentlicht am 23.02.2024
Our stay here was absolutely terrible. It’s clean, that’s the only good thing I can say… the pool is closed. Construction noise was not concealed as advertised at all. Vending and ice machine is hard to find.. they make you pay to park in the parking lot even as a guest. It’s supposed to be for extra security but the guard was never seen outside the hotel. It was loud, we were woke up by construction between 7-8am.
Kommentar von Hotelmanagement
29.02.2024 von Darshan, Hotelmanagement
Dear Kayla, We apologize for the challenges you faced during your stay. While we're glad you found our cleanliness satisfactory, we regret the disappointment with the pool closure, construction noise, and difficulty finding amenities. Your feedback is important, and we'll address these issues. We appreciate your understanding and hope to welcome you back for a better experience.
