Basierend auf 993 geprüften Bewertungen
4,7 Sauberkeit der Zimmer
4,6 Service
4,6 Komfort der Zimmer
4,6 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 12.04.2024
Excellent stay! The staff were very friendly and went above and beyond to ensure we had a great stay.
Kommentar von Hotelmanagement
12.04.2024 von Bailey, Hotelmanagement
Wow, thank you so much for the glowing review! We're thrilled to hear that you had an excellent stay with us at the Hampton Inn and Suites by Hilton St. John's Airport!Our team is all about going the extra mile, so it's fantastic to hear that our staff's friendliness and dedication made your stay memorable. We believe that great service is the key to a great stay, and it sounds like we hit the nail on the head!We're always here to ensure our guests have a fantastic experience, so if there's anything else we can do to make your next stay even more amazing, just let us know! We can't wait to welcome you back for another unforgettable stay.Thanks again for choosing to stay with us, and we'll see you soon!
von einem verifizierten Reisenden
Veröffentlicht am 21.03.2024
Kommentar von Hotelmanagement
23.03.2024 von Bailey, Hotelmanagement
Thank you for taking the time to share your feedback about your recent stay at Hampton Inn and Suites by Hilton St. John's Airport. We sincerely apologize if your experience with us fell short of your expectations.We're disappointed to hear that something went wrong during your stay, especially since we couldn't find any notes on file about any negative occurrences. Your comfort and satisfaction are our utmost priorities, and we strive to ensure that every guest has a seamless and enjoyable experience with us.Negative reviews can indeed have a significant impact, not just on the company, but on the hardworking individuals and families who dedicate themselves to providing exceptional service. We deeply value the efforts of our team members who work tirelessly to make each guest's stay perfect.If there's anything specific that you would like to address or if you could provide us with more context about your experience, we would greatly appreciate it. Your feedback is invaluable to us as we continuously strive to improve and provide the best possible service to our guests.Please don't hesitate to reach out to us directly so that we can address any concerns you may have and work towards resolving the issue to your satisfaction. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.
von einem verifizierten Reisenden
Veröffentlicht am 18.03.2024
Kommentar von Hotelmanagement
08.04.2024 von Bailey, Hotelmanagement
Thank you ever so much for sharing your experience at the Hampton Inn! We're tickled pink to hear that you enjoyed your stay with us.Here in Newfoundland, we take pride in our warm hospitality, so it warms our hearts to know that you felt right at home during your time with us. We're thrilled to have had the chance to share a taste of our island charm with you.We're thrilled you found our amenities to your liking! From our cozy rooms to our hearty breakfast spread, we aim to provide our guests with nothing but the best.We can't wait to welcome you back for another visit. Until then, safe travels, and may the winds always be at your back!
von einem verifizierten Reisenden
Veröffentlicht am 14.03.2024
Kommentar von Hotelmanagement
15.03.2024 von Bailey, Hotelmanagement
We're absolutely thrilled to hear that you had such a fantastic stay with us and that our team was able to leave such a positive impression.
von einem verifizierten Reisenden
Veröffentlicht am 12.03.2024
Clean
Kommentar von Hotelmanagement
14.03.2024 von Bailey, Hotelmanagement
Wow! Thank you for your absolutely stellar review! We're thrilled to hear that you had a fantastic stay at Hampton Inn and Suites St. John's Airport. Our team works hard to ensure that every guest feels welcomed and comfortable, so your kind words mean the world to us!Cleanliness is definitely our middle name, and we're over the moon to hear that you found both the hotel and rooms spick and span. It's like music to our ears! We believe that a clean space is a happy space, and we're delighted that it contributed to your overall experience.Your satisfaction is our top priority, and knowing that we hit the mark brings us immense joy! We can't wait to welcome you back for another fabulous stay. Until then, safe travels and keep spreading those good vibes!
von einem verifizierten Reisenden
Veröffentlicht am 04.03.2024
Kommentar von Hotelmanagement
06.03.2024 von Bailey, Hotelmanagement
We are absolutely delighted to hear about your positive experience, and we truly appreciate your kind words. It was a pleasure having you as our guest, and we are thrilled that you enjoyed your time with us.Our team strives to create a welcoming and comfortable environment for all our guests, and it's incredibly rewarding to know that we succeeded in making your stay memorable. Your compliments mean a lot to us, and we will be sure to share your feedback with our staff, who will be equally thrilled to hear about your positive experience.If your travels bring you back to St. John's, we would be honored to welcome you again at our hotel. Please do not hesitate to reach out if there is anything we can assist you with in the future.Thank you once again for choosing Hampton Inn and Suites by Hilton St. John's Airport. We look forward to the opportunity of hosting you again!
von einem verifizierten Reisenden
Veröffentlicht am 03.03.2024
When we got to our room and the heat didn’t work. We tried for over two hours before calling the front desk. They put me on hold for over 5 mins so I hung up. When I called back out of frustration after another 1/2 hour, they sent someone up. He agreed the heat wasn’t working but told us at 11:15pm, to wait a little longer and if it still didn’t miraculously start to work he could put in a maintenance request. Not sure how that would help when we were only there one night. We asked for more blankets and slept in the room with no heat. The next morning at check out, the clerk told us he couldn’t do anything about the bill because we booked through Expedia. He assured me he would have if we had booked directly with them! Frustrating!
Side note: the bath tub and bathroom in general were not overly clean.
Kommentar von Hotelmanagement
05.03.2024 von Bailey, Hotelmanagement
Thank you for taking the time to share your recent experience at our Hampton Inn and Suites by Hilton near St. John's Airport. We sincerely apologize for the inconvenience and discomfort you encountered during your stay, and we appreciate your valuable feedback.Firstly, we want to express our regret that the heating issue in your room was not promptly addressed. We understand the frustration of having to endure a cold night and appreciate your patience as we worked to resolve the problem. Rest assured, we are investigating the delay in response and will take appropriate measures to prevent similar incidents in the future.We understand the importance of a comfortable and enjoyable stay, and it's disheartening to hear that your experience was marred by the heating issues. Your concerns have been shared with our maintenance team to ensure a more efficient resolution process in the future.Regarding your comments about the cleanliness of the bathroom, we extend our apologies. Our housekeeping team has been notified, and we are committed to enhancing our cleaning procedures to meet the high standards our guests expect and deserve.Regarding the issue with the bill at check-out, we sincerely apologize for any confusion. While it is true that third-party bookings may have certain limitations, we always strive to assist our guests to the best of our ability. Your feedback highlights an area where we can improve our communication and service, and we will address this internally to ensure a smoother experience for our guests in similar situations.We value your feedback as it provides us with the opportunity to make necessary improvements
von einem verifizierten Reisenden
Veröffentlicht am 01.03.2024
Kommentar von Hotelmanagement
23.03.2024 von Bailey, Hotelmanagement
Thank you for taking the time to leave us a review of your recent stay at Hampton Inn and Suites by Hilton St. John's Airport. We sincerely apologize for any inconvenience or negative experience you may have encountered during your time with us.While we strive to ensure that every guest has a flawless stay, it appears that something may have gone wrong during your visit. However, upon reviewing our records, we couldn't find any notes indicating the issue you mentioned. We truly value your feedback, and it's essential for us to address any concerns to improve our service.Negative reviews can have a significant impact, not just on the company, but also on the hardworking individuals and families who dedicate themselves to ensuring each guest has a perfect stay. We understand the importance of constructive criticism and would appreciate any additional context you can provide regarding your experience.Please feel free to reach out to us directly so we can better understand the situation and work towards a resolution. Our team is here around the clock to ensure your satisfaction, and we're committed to making things right for you.Once again, we apologize for any shortcomings during your stay and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.
von einem verifizierten Reisenden
Veröffentlicht am 22.02.2024
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Kommentar von Hotelmanagement
24.02.2024 von Bailey, Hotelmanagement
Thank you so much for taking the time to share your positive experience at the Hampton Inn and Suites by Hilton St. John's Airport! We are thrilled to hear that you had a wonderful stay with us.Our team works hard to ensure that every guest has a comfortable and enjoyable experience, and it's truly rewarding to know that we met your expectations. Your kind words are a great source of motivation for all of us.We hope to have the pleasure of welcoming you back on your future visits to St. John's. If there is anything specific that stood out to you during your stay, or if you have any suggestions for improvement, please feel free to share. We value your feedback and are always looking for ways to enhance our guests' experiences.Thank you once again for choosing the Hampton Inn and Suites by Hilton St. John's Airport. We look forward to serving you again in the future!
von einem verifizierten Reisenden
Veröffentlicht am 11.02.2024
Staff were not helpful at all.
Kommentar von Hotelmanagement
15.02.2024 von Bailey, Hotelmanagement
We understand that the check-in experience is a crucial aspect of your stay, and we are disappointed to learn that it fell short of your expectations. It's important to note that, as per our policies, a valid credit card is required at check-in. We genuinely regret any inconvenience caused by our inability to deviate from these policies, as they are in place to ensure a smooth and secure experience for all our guests.We genuinely wish you all the best in your future travels, and we hope you find accommodations that better align with your preferences. If you have any further comments or if there's anything we can do to assist you in the future, please do not hesitate to reach out to us directly.
