Veröffentlicht am 11.04.2024
This is a lovely hotel done by a chain of hotels I like. This particular hotel is not of the same standard. The interior is less welcoming, the location is very bad and unsafe, plus 3/4 of the block is surrounded by homeless camps. The hotel offers to drive you away within a 3 mile area, but this hardly makes up for this. Very little in walking distance, and you definitely don’t want to be walking here at night. The bathroom was also a nice design but lacked simple amenities like a makeup mirror, hairdryer, any space to put things. The staff was polite but not helpful or welcoming.
Kommentar von Hotelmanagement
12.04.2024 von General Manager, Hotelmanagement
Dear Stephanie,Thank you for your review and for your loyalty to our brand. It is disappointing to learn that your experience fell short of expectations. We'll be sure to share your feedback with our internal team to ensure our high standards of hospitality are being met and to seize any opportunity to improve. Please know that the safety of our guests is of the utmost importance to us. We are working with the city and the mayor to improve conditions in this respect, and we ensure a secure environment on our property with 24-hour security. Nevertheless, it was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.Warm Regards,Lindsay Arnold