Erst ein falsches Zimmer, beide extrem dreckig was das Badezimmer betrifft. Allgemein sind die Bilder im Internet nicht ansatzweise so wie es in echt dort aussieht. Für ein 4 Sterne Hotel schrecklich! Sind tatsächlich frühzeitig noch am Anreise Tag abgereist & in die Unterkunft zurück die wir vorher hatten. Nicht auszuhalten !.
Kommentar von Hotelmanagement
11.04.2022 von Sophia, Hotelmanagement
Dear Mrs Samira,
Thank you for your review.
We are terribly sorry that we did not have the chance to satisfy you as we do with all our guests.
You arrived, visited your room and came to he reception to complain about the view and nothing else.
Although we explained you that it was the correct room you received you wanted to change.
Therefore, we changed your room immediately.
I proposed to you to see two different rooms and you suggested to see one.
You were fine with this room you saw, but after some hours you came at the front desk with luggage and said you wish to leave.
The front desk tried to learn more information and you just said that you do not wish to see another room.
Our hotel always listen to our guests and solve all problems on spot and therefore we have no dissapointed guests.
Therefore, we would have found a solution, but unfortunately you did not give us the chance.
It is unfair to rate 1 only for the room and nothing else.
If you have stayed a night, you would realize the efforts our staff does, our tasty food and the perfect location of our resort.
Best regards