Basierend auf 988 geprüften Bewertungen
4,4 Sauberkeit der Zimmer
4,5 Service
4,5 Komfort der Zimmer
4,2 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Familienurlaub
Veröffentlicht am 07.08.2023 auf HotelsKommentar von Hotelmanagement
22.08.2023 von Alexandra, Hotelmanagement
Bonjour et merci pour la belle note!! À bientôt !
von einem verifizierten Reisenden
Veröffentlicht am 17.04.2024
Our room was huge and clean and the location was perfect. Unfortunately there was construction happening during our stay that we were not told about ahead of time so we weren’t able to park at the hotel but a quarter mile up the road there was a parking garage for ~$25 a day.
von einem verifizierten Reisenden
Veröffentlicht am 16.04.2024
Love the character and boutique style of this hotel, one of the reasons we booked it. Close to Old Quebec and the shopping, pub area. The staff was great, very helpful and willing to do so. Disappointed in the housekeeping. We were advised that cleaning of the room was “at guest request”. We were fine with that, been we requested a cleaning and came back to a dirty bathroom and our dirty glasses (which I compiled together in one spot to ensure they knew to remove), were left. My husband called the front desk and was told that we have to ask for a FULL cleaning of the room. We were never told there were levels of cleaning. VERY DISAPPOINTING.
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Kommentar von Hotelmanagement
18.04.2024 von Alexandre, Hotelmanagement
Greetings, Edward - thank you for sharing your feedback!While we do understand your disappointment, there are no "levels of cleaning" as you say - a typical hotel stay-over cleaning, as per the industry standard, will cover the following things: A fresh change of linen and sheets, towels will be changed and all the garbage cans emptied out. Any further cleaning is, as per industry standard, done upon departure of guest OR upon special request by the guests. Thank you for understanding!
von einem verifizierten Reisenden
Veröffentlicht am 14.04.2024
Extremely reasonable. Very nice personnel, everything one needs but few frills. In the heart of Old Quebec. Perfect location.
Kommentar von Hotelmanagement
14.04.2024 von Gabriel, Hotelmanagement
Hello Elinor,We sincerely appreciate you sharing your experience with us. The perfect score is an indicator that we are constantly improving, and it motivates us to strive for even greater excellence. We hope that you were able to make full use of the amenities and services we offer during your stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future for another exceptional experience.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 12.04.2024
They ran out of eggs and meet for breakfast. No vending machines. Lobby coffee machine was broken. Their parking lot could not accommodate my Nissan Frontier.
von einem verifizierten Reisenden
Veröffentlicht am 12.04.2024
The staff are nice and helpful, and the breakfast is served quite early. We will definitely return to this hotel once we are nearby.
Kommentar von Hotelmanagement
13.04.2024 von Gabriel, Hotelmanagement
Hello BEN,We sincerely appreciate your choice of staying with us and your fantastic review. It brings us great joy to know that we were able to assist you during your time here. Regarding breakfast, we believe it to be part of starting a new day. Therefore, regardless of how early our guests wake up, we strive to ensure that a delightful breakfast is always available to accompany them.We really do hope to see you again soon,Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 12.04.2024
Bien situé, propre et confortable.
Kommentar von Hotelmanagement
12.04.2024 von Tommy, Hotelmanagement
Bonjour Carole, merci d'avoir pris le temps de nous partager votre expérience parmi nous! Nous sommes content d'apprendre que notre localisation vous as permis de profiter pleinement du vieux Québec et toutes ses attractions! Nous sommes aussi content d'apprendre que vous avez aimé la propreté et le confort, nous donnons toujours notre 200% pour s'en assurer :) ! Au plaisir de vous revoir bientôt.
von einem verifizierten Reisenden
Veröffentlicht am 11.04.2024
tout était bien , de l'arrivée jusqu'au départ . Très bon service
von einem verifizierten Reisenden aus Cortlandt Manor
Veröffentlicht am 10.04.2024
Amazing hotel and amazing city. The hotel could not be better located. The room was beautiful and comfortable. Hotel and area very quaint. Close to all attractions in the old city. We loved it!!!
Kommentar von Hotelmanagement
11.04.2024 von Tommy, Hotelmanagement
Hi Sylvia, thank you for taking the time to shared your experience with us! We're thrilled to know how much our hotel charmed you. We are happy that our location made it easy for you to discover our beautiful city and all its attractions! We're also happy that you found our room beautiful and comfortable :)! We hope to see you again soon.
von einem verifizierten Reisenden
Veröffentlicht am 09.04.2024
Parking disponible sur place
Kommentar von Hotelmanagement
10.04.2024 von Tommy, Hotelmanagement
Bonjour Marie-Andree, nous vous remercions d'avoir pris le temps de nous partager votre expérience parmi nous. Nous sommes content d'apprendre que vous avez passé un excellent séjour ! Nous espérons que vous avez pu pleinement profiter de notre merveilleuse ville et tout ses attraits historiques ! Nous espérons vous revoir bientôt :) !
