Poor conditions, unsafe and unsanitary for children.
Veröffentlicht am 19.10.2017 auf HomeAway
This is our fourth year renting in Long Beach Island. We have loved all the other homes over the years and enjoyed our stay until this experience with this listing.
The homeaway listing was described as enchanting. But in person, we discovered warped and unsafe floor boards on the outdoor shower. My son was injured. The sleeper sofa featured in the photos was broken and so unsanitary we had to cover it with sheets to sit on it. There was rope holding the mattress for support, the master bedroom outlet is dangerous and needs repair, the toilet doesn’t flush properly. But the biggest hardship was not having HOT water until late in the day Monday on our 3rd day. The water was cold for 3 days. Having 3 children ages 4, 7 and 9, this was a major issue especially with girls having very long hair.
It is a rare occasion to take time off of work to relax, enjoy quality time with my family and be subjected to these poor conditions. The advertisement as you see states this is non-refundable, but it also misstated the conditions of the home. It was not enchanting, not safe for children; there was no hot water until day 3 and no lights in the main bedroom until day 2. Not being able to wash my 2 daughters very long hair until the 3rd day was awful.
There was a text conversation, early in the week where the owner said he would be compensating us for the issues, however, to date, we have not received a reply, call or refund. The owner was responsive to the many issues we presented, however, ignored our messages once we departed.
We own a home in Sarasota which we rent and with all the hurricanes, and hardships we have all faced, it has been a very hard year for us. For many! And this is a just a shame that a family would rent a home in LBI in this poor condition and take advantage of a young family with no recourse.
Consider other homes before you rent this one.
I have been in discussions trying to refute this charge on my credit card, but I was told that unless our family couldn’t access the inside of the home, we can’t get a refund. Apparently having hot water is not mandatory when you rent a beach home. And we did not have hot water for 3 full days.
Don’t ruin your family vacation and consider this home with these owners.
Kommentar von Hotelmanagement
30.03.2020 von VrboOwner, Hotelmanagement
It's sad that this traveler choose to make false and dishonest statements about their experience with this accommodation.
This traveler chose to point out issues that have never been an issue for previous guests throughout the entire summer and many previous summers and exaggerate conditions. When a hot water heater stops producing water there is no warning. We made accommodations with our next door neighbor for the use of their outdoor hot and cold shower which this family utilized. The hot water worked intermittently Saturday and Sunday and was fully restored early Monday afternoon. This home is a duplex with one hot water heater. The family on the first floor made the best of the situation and had a great week. Any traveler with any concern should take a look at the almost 60 POSITIVE reviews on listing 62300(first floor) which was a combined listing until recently. We only recently created a second listing so that we have two accurate calendars so travelers will have a better experience when searching for a property. There are many families that have enjoyed their time in this beach house making memories and enjoying the close proximity to the beach. No house is perfect, but we were very responsive to this traveler. It was clear that there was going to be no satisfying Natalie. This family enjoyed almost three weeks on LBI in different accommodations all while Hurricane Harvey was devastating the Islands and Texas. Instead of focusing on how blessed they are to be able to spend family time together in a great family destination, Natalie choose to focus elsewhere. This is the first negative review that we have ever received. We will not let this experience take away the joy that this beachhouse has brought to so many families since 2005.