Staff excellent Location great
balcony upgrade appreciated and wonderful but the excellent room location was a little diminished by the fact that some room features (shades for instance) were in process of being refurbished and thus not functioning. For us it did not matter as we were not in room much. Hopefully by next time all will be finished. We'd stay here again for sure. Desk staff and housekeeper especially nice. Polly M.
Kommentar von Hotelmanagement
14.04.2024 von Customer Service, Hotelmanagement
Parsla, thank you for your high recommendation of The Gardens Sonesta ES Suites New York. We're glad you appreciated the balcony upgrade, and found our location to your liking. Our team members, especially at the desk and housekeeping, are thrilled to receive your compliments. We're continuously working on improving our facilities and we appreciate your understanding regarding the refurbishment activities. Look forward to welcoming you back soon.