Veröffentlicht am 25.02.2024
The staff at the hotel Berjaya are the highlight of the place. Everyone is so friendly and eager. Nikita was especially helpful at her job, and as a translator for the rest of the staff, she is a true gem.
The rooms, although a bit dilapidated, are nice. The AC was very good. Everything could use some maintenance and a fresh coat of paint. The showers could use some careful attention, but they weren't the worst I have seen. The matresses need replacement, I had bloody springs in my back all night, but again, for the cost, it's not unreasonable.
The wost part of the whole stay was probably the food. Food safety isn't taught or practiced. Food is half warmed in chafing dishes, not properly held at standard temperature, and although the flavor is good, the quality becomes questionable after you taste it, leaving you with a rumble in the gut and literally caused me to vomit. Although the cooking staff is extremely helpful and excited to serve you, it doesn't make up for what they are serving.
Access to the beach is grand. Just watch the trains, and if you don't like the sounds of crows, you should probably stay elsewhere. Overall, our stay was pleasant. It feels like this used to be a grand hotel 20 years ago, but like the place was bought by owners who only stuff their pockets and aren't worried about reinvestment into their property. The wonderful staff definitely deserve better, and the hotel itself which isn't too far gone to save, deserves better as well.
Kommentar von Hotelmanagement
26.02.2024 von Maheshika, Hotelmanagement
Dear Valued Guest,Thank you for your review, and we apologize for the inconvenience caused to you during your stay at our hotel. We seriously considered your comment to take appropriate action to address the issues concerned accordingly, as we pay special attention to ensure that our guests are totally satisfied of our service. We hope you can consider and give us another opportunity to replace the negative impression with a more positive one. Once again, we seriously apologize for the inconvenience caused to you due to the concerned issues.Management of Berjaya Hotel Colombo