Basierend auf 982 geprüften Bewertungen
4,1 Sauberkeit der Zimmer
4,0 Service
4,2 Komfort der Zimmer
4,1 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 26.02.2023
Es war perfekt!
Kommentar von Hotelmanagement
28.02.2023 von Aaron Gonzales- Guest Services Manager , Hotelmanagement
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!
von einem verifizierten Reisenden aus Brunn am Gebirge
Veröffentlicht am 01.09.2022
- unsichere Umgebung
- keinen VIP Access vorteil erhalten
Kommentar von Hotelmanagement
03.09.2022 von Aaron Gonzales- Guest Services Manager , Hotelmanagement
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.
von einem verifizierten Reisenden
Veröffentlicht am 16.04.2024
Beat my expectations!
Kommentar von Hotelmanagement
16.04.2024 von Aaron Gonzales- Guest Services Manager , Hotelmanagement
That's wonderful to hear! We're thrilled that we exceeded your expectations and hope you'll choose to stay with us at Level again in the future. Thank you for your kind words and for taking the time to share your experience
von einem verifizierten Reisenden
Veröffentlicht am 12.04.2024
My tv stop working many times. I was told the pool was open but it was closed had to go to the sister property.
Kommentar von Hotelmanagement
14.04.2024 von Aaron Gonzales- Guest Services Manager , Hotelmanagement
Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconvenience caused by the TV malfunctions and the miscommunication regarding the pool availability. We understand how disappointing this must have been, especially when looking forward to relaxing amenities during your stay. We are addressing these issues to ensure they do not occur again and appreciate your understanding in visiting our sister property. We value your input and hope to offer you a more seamless and enjoyable experience on your next visit.
von einem verifizierten Reisenden
Veröffentlicht am 09.04.2024
The property was clean with amazing views of downtown los angles restaurants & shopping stores were in walking distance of our suite. the only issue was someone that occupied the suite next ours had at least 2 or 3 small dogs that were constantly barking or growling upon us entering or leaving our room and sometimes throughout the night we could hear them. other than that it’s a beautiful place to stay while in DTLA!
Kommentar von Hotelmanagement
14.04.2024 von Aaron Gonzales- Guest Services Manager , Hotelmanagement
Thank you for your review and for highlighting the cleanliness of our property and the stunning views of downtown Los Angeles. It’s great to hear that you enjoyed the convenience of nearby restaurants and shopping. We apologize for the disturbance caused by the dogs in the neighboring suite. We understand how important a peaceful environment is to our guests, especially during restful hours. Your feedback is crucial for us to address this issue effectively. We’re delighted that you found our location beautiful for your stay in DTLA and look forward to welcoming you back, ensuring a quieter experience next time.
von einem verifizierten Reisenden
Veröffentlicht am 09.04.2024
Kommentar von Hotelmanagement
15.04.2024 von Aaron Gonzales- Guest Services Manager , Hotelmanagement
We're so glad you enjoyed your stay at Level ! Thank you for taking the time to share your positive experience. It’s heartening to hear such glowing feedback score, and we can’t wait to have you stay with us again soon!
von einem verifizierten Reisenden
Veröffentlicht am 08.04.2024
Great place to stay. We enjoyed our view. Please be prepared for the $100 a night incidentals charge. This was not disclosed at booking.
Kommentar von Hotelmanagement
08.04.2024 von Aaron Gonzales- Guest Services Manager , Hotelmanagement
We're delighted to hear that you enjoyed your stay and the views at Level! Your feedback is invaluable, and we apologize for any lack of clarity regarding the incidental charge. We strive for transparency in all our communications and will take immediate steps to ensure our guests are fully informed about all potential charges at the time of booking. Thank you for bringing this to our attention, and we hope to have the pleasure of welcoming you back to Level soon.
von einem verifizierten Reisenden
Veröffentlicht am 08.04.2024
Kommentar von Hotelmanagement
09.04.2024 von Aaron Gonzales- Guest Services Manager , Hotelmanagement
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!
von einem verifizierten Reisenden
Veröffentlicht am 07.04.2024
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Kommentar von Hotelmanagement
08.04.2024 von Aaron Gonzales- Guest Services Manager , Hotelmanagement
We want to extend our sincerest apologies for the discomfort you experienced during your recent stay at Level. It's disheartening to learn that we fell short of delivering the exceptional stay we strive for. Your feedback, while unspecified, is incredibly important to us and prompts immediate reflection and action to ensure that such issues are addressed and rectified. We deeply value your patronage and would welcome the opportunity to regain your trust. Please feel free to reach out directly should you wish to discuss your experience further or give us the chance to make amends.
von einem verifizierten Reisenden
Veröffentlicht am 06.04.2024
We had a two bedroom, 2 bath suite which was super spacious and worked out well for our family of 5. However, we were pretty grossed out by how filthy it was. Cabinets had dirty handprints all over them and there were crumbs on the shelves. Shower had someone’s leftover shavings on top of the shampoo dispenser, grimy floors, baseboards in bad shape and pulling away from the wall. Our room looked over the patio where they project the movies outside each night and it was extremely loud pretty late into the night. The hallways smelled strongly of weed and some type of food cooking constantly. One of the biggest let downs were that because of the pictures we were expecting a really nice pool and hot tub area and all we found was an empty, run-down looking pool and a half-full hot tub that was out of service. Definitely wouldn’t have stayed there if we knew that were the case. The self parking was convenient but seemed a bit steep at $50/day. On the positive side the towels were really soft and the bed linens were clean and crisp.
Kommentar von Hotelmanagement
08.04.2024 von Aaron Gonzales- Guest Services Manager , Hotelmanagement
Thank you for sharing your experience. It's great to know that the size and layout of the suite met the needs of your family, but we're truly sorry to hear about the cleanliness issues and other concerns you encountered. We hold ourselves to a high standard of cleanliness and maintenance, so it's disappointing to learn we fell short. We're also addressing the noise from the outdoor movie projections to ensure a more peaceful environment for our guests. Regarding the pool and hot tub, we're actively working on enhancements and regret any inconvenience caused by their current state. We appreciate your comments on the parking fees and will review our pricing structure. It's a relief to know you found comfort in the quality of our towels and bed linens. We're committed to making improvements and hope to restore your confidence in us for a future stay.
