I can understand that they converted the rooftop to a chargeable `sky lounge`, but to ask for 88€ extra for a 2 hour sauna and hot tub is unbearable for a 5 star hotel.
Don´t go for dinner in the asian restaurant. The music is super loud and almost impossible to have a regular conversation
We were told it´s a disco and they didn`t turn the music down
Kommentar von Hotelmanagement
13.01.2024 von César Silva - General Manager, Hotelmanagement
Dear Herbert,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your candid opinion, and I am sincerely sorry if we did not manage to meet all expectations. Our goal is to provide always a memorable visit so it is always disappointing when we hear otherwise. With regards to your experience at THE Spa, please allow me to clarify that our SPA at Corinthia Lisbon is equipped with an exclusive water treatment circuit ‘Aqua Thermal Area’ with bespoke facilities including sensorial showers, a cooling walk, cold plunge, bucket shower and an ice fountain, as well as Jacuzzi, Steam Room and Sauna. The access to this area has an associated charge of 38 per person per one hour use or 68 for one hour per couple and it is dedicated to adults only. On the same level there is a gym with free access 24/7 and a dedicated indoor pool which can be accessed free of charge. Please accept our sincere apologies if this information was not clearly communicated to you when booking your stay with us or if you found it not convenient. We certainly appreciate your observation and we will continue to place utmost priority on following up on our guests comments in order to keep providing consistently improved experiences.Thank you for your preference and we hope to have the opportunity to welcome you again to Corinthia Lisbon in the future. Sincerely, César SilvaGeneral Manager