We needed accommodation for 5 days as our friends could not put us us. Went on line, noted that there was no reception but check-in was between 3-5pm. Entered the dates, being that day plus 4 additional nights, selected the no cancellation option and paid for all 5 nights. Arrived at accommodation at 4.35pm to find a note saying confirmation of booking will be rec'd in 2 days. Called the no. on the board only to be told they could not facilitate our request that night but come back tomorrow!. Tried to cancel booking, even offered to pay the booking fee and that nights accommodation but were told that could not be done as we selected the no cancellation tab. BTW we rec'd email confirmation of the booking at 7.20pm. No we were no impressed with their service and would suggest you think twice before booking with them.
Kommentar von Hotelmanagement
20.05.2019 von Apartments City Stadion Linz, Hotelmanagement
Hello,
thank you for review. We are really sorry about that, because you write here wrong things. Our CHECK-IN time is from 3 pm to 9 pm. Later CHECK-IN is possible, if we confirm that. As described, we have no reception but a 24 hour hotline which help you through check-in. We told you CHECK-IN code, but for sure, first the booking partner Expedia proove your provided credit card if this is valid, if the card is not valid we do not receive the reservation. This takes about 10 Minutes. Then we called you back, but you left the house and told us that you would like to cancel the reservation. In that case, that Expedia charges the credit card and send us the money, there is the cancellation policy valid. We have no influence of Expedia charging, you told us that you will not stay longer in Linz because your holiday plans changed. Therefore we are not responsible. You received a standard-Expedia mail with the booking confirmation, we have no influence what time you will receive this mails. It is indepent from our Software. For last minute bookings where you have planned to check-in within the next 5 minutes, it is better, you call us and book directly, it would be more easier for all. Thank you for critical review, it seems you rate your expierence with Expedia. We have no influence to this system. Your Team of Apartments City Stadion Linz