So many things were not up to standard
Veröffentlicht am 29.12.2017
This was a very disappointing experience for my partner and I and our 8 month old baby:
No hot water at times - sometimes not enough for both of us to shower. Water was rarely hot and usually only warm. Not warm enough to do effective dish washing.
Flat wasn't clean enough. On arrival, soles of feet were black on walking a few minutes in kitchen. They got a cleaner in to mop floor, and cleaning was provided every 4 days, but flat not clean enough. Cobwebs everywhere, rugs on floor full of fluff (not hoovered) which our baby kept picking up, edges and corners of rooms filthy, dust everywhere.
Baby high chair was broken (was replaced).
Drawers/ cupboards full of junk so couldn't use some.
Cot mattress was too small for cot and too thin, so there was a large gap between mattress and cot, so our baby kept getting his arm caught and waking up screaming. Attitude from owner was poor, and we were left to swap cot/mattress ourselves with another from another room.
Night storage heater in bedroom did not work.
Shower dripped.Toilet flush too stiff.
Bed very uncomfortable - could feel springs. Sofa uncomfortable.
Television didn't work. When 2 elderly men came to replace it, the ordeal took an hour and a half and was like watching the chuckle brothers - they had no clue what they were doing. New TV only had Greek TV - not appropriate for holiday let.
Ant problem in last few days we were there. They came in through a hole in the tiles above kitchen sink and invaded our food.
Kommentar von Hotelmanagement
24.01.2018 von Christalla Vassiliou - Owner, Hotelmanagement
Dear Alex,
I would like to say that this is a family run business and we do our best to please. We are not a hotel which is why you did not have to pay hotel rates. If you stay in a hotel you expect a cleaner to come in once a day. Neither do we claim to clean every day. The apartment was cleaned before you arrived and when you said it was dirty. Please remember you were staying in a village house where you can expect dust, especially in Cyprus. This is country house and everything is open.
With regards to the problem with the cot this was only a problem because you did not wish to have the bolster around it as you say they are not used in the UK any more. We did replace the cot but you did not wish to be disturbed in case baby was sleeping so were told to leave it to you.
With regards to the bed, this wis a new bed and mattress.
With regards to the TV, we replaced it for you and the two elderly gentlemen which you refer to as the chuckle brothers were the owners, one was my husband and the other was my brother. It is not there job to install new TV's but since you had a problem with the TV we replaced it with a new one.
As I said this is a family business and we try our best to please. You did in fact call me quite a few times with one problem or another; in no case did I ignore you, I did my best for you but anything I did was not enough.
We have many visitors and a very good review score. We are sorry that you feel this way and would suggest that you stay in a hotel in future where you will be serviced accordingly.