Basierend auf 1.590 geprüften Bewertungen
3,6 Sauberkeit der Zimmer
3,9 Service
3,6 Komfort der Zimmer
3,3 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
All around fantastic stay. Restaurant on site had tremendous food. Staff were outstanding. Everything was very clean and well taken care of. Location was pleasantly quiet, and very accessible. We will definitely stay here again if needed while in Edmonton.
Kommentar von Hotelmanagement
22.04.2024 von General Manager, Hotelmanagement
Dear Sandra,Thank you for staying with us. It is always encouraging to see positive feedback. We try our best to provide you the most comfortable stay. We hope to serve you even better soon! Stay Healthy!
von einem verifizierten Reisenden
Veröffentlicht am 21.04.2024
Kommentar von Hotelmanagement
22.04.2024 von General Manager, Hotelmanagement
Dear Matt,Thank you for taking the time to share your feedback with us. We truly value your perspective and are grateful for your honest review of your recent stay at Radisson Hotel and Conference.We're sorry to hear that your experience fell short of expectations, and we appreciate you bringing this to our attention. Your feedback is invaluable as we continually strive to enhance our guests' experiences and exceed their expectations.We would love the opportunity to learn more about your specific concerns and how we can improve. If you're willing, please reach out to us directly at [hotel contact information]. Your insights will help us address any issues and ensure that future guests enjoy a seamless and enjoyable stay with us.Once again, thank you for choosing Radisson Hotel and Conference. We hope to have the opportunity to welcome you back and provide you with an exceptional experience that reflects our commitment to excellence.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 21.04.2024
Check in was slow. Long line of people checking in and only one person at the front desk.
Rooms are old with patches in the ceiling. But clean and bed was comfortable.
It was ok otherwise. Typical cheaper hotel to stay at.
Kommentar von Hotelmanagement
22.04.2024 von General Manager, Hotelmanagement
Dear Micheal,I'm truly sorry to hear about the challenges you encountered during your stay at the Radisson West Edmonton. Your feedback is incredibly important to us, and I sincerely apologize for any inconvenience caused by the slow check-in process and the condition of the rooms. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made promptly. We strive to provide each guest with a comfortable and enjoyable experience, and it's disheartening to hear that we fell short of your expectations. If there's anything specific you'd like to discuss or if there's anything we can do to make it right, please don't hesitate to reach out. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm Regards,
von einem verifizierten Reisenden
Veröffentlicht am 20.04.2024
Staff are very friendly, but the rooms are old. Not dirty but just old. Sink in the bathroom is not draining properly.
Kommentar von Hotelmanagement
21.04.2024 von General Manager, Hotelmanagement
Dear Violet,Thank you for sharing your recent experience at Radisson Hotel and Conference Centre. We are pleased to hear that you found our staff to be friendly, as providing exceptional service is one of our top priorities.We sincerely apologize for any inconvenience caused by the condition of the rooms and the issue with the sink drainage. Please know that your feedback has been shared with our maintenance team, and we are actively working to address these concerns to ensure a more comfortable stay for our guests.At Radisson, we are committed to continuously improving our facilities and services, and your feedback serves as valuable insight into areas where we can enhance the guest experience.We appreciate your honesty and hope to have the opportunity to welcome you back for an improved stay in the future.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 20.04.2024
Extremely disappointed. Booked 2 queen room and received 1 king room on check in!
Kommentar von Hotelmanagement
20.04.2024 von General Manager, Hotelmanagement
Dear Melissa,We're deeply sorry to hear about the disappointment you experienced during your recent stay at Radisson West Edmonton. Please accept our sincerest apologies for the oversight in providing you with a different room configuration than what you had booked. We understand the importance of a comfortable and seamless stay, and we regret any inconvenience this may have caused you. Our team is committed to ensuring all reservations are fulfilled accurately, and we are investigating this incident to prevent it from happening in the future.While we can't change the past, we would like to make things right for you. If there's anything specific we can do to remedy the situation or if you plan to return to our hotel in the future, please don't hesitate to reach out to us directly.Once again, we apologize for the inconvenience, and we appreciate your understanding and patience.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 16.04.2024
Kommentar von Hotelmanagement
17.04.2024 von Guest Services, Hotelmanagement
Dear Jamie,Thank you for taking the time to leave us a review and for choosing to stay with us at Radisson Hotel and Conference Centre. We are delighted to hear that you had an enjoyable experience during your recent stay, as reflected in your 4/5 rating.We greatly value feedback from our guests, as it helps us continually improve our services to provide the best possible experience. In your quest for perfection, we would like to understand how we can earn a 5/5 rating from you on your next visit. Your insights are essential to us.Could you kindly share with us what specific aspects of your stay could have been enhanced to meet your expectations for a 5/5 rating? Was there something you found lacking or any particular area where you feel we could make improvements? Your feedback will be instrumental in ensuring that we continue to provide outstanding service to all our valued guests.Once again, we appreciate your review and your willingness to help us strive for excellence. We hope to have the pleasure of welcoming you back to [Hotel Name] in the future, and we are committed to making your next stay even more enjoyable.If you have any further comments or suggestions, please feel free to share them with us. We are here to listen and make your future visits extraordinary.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
Kommentar von Hotelmanagement
17.04.2024 von General Manager, Hotelmanagement
Dear Karan,I hope this message finds you well and in high spirits!I was absolutely thrilled to receive your glowing 5/5 review following your recent stay at Radisson Hotel and Conference Centre. Your kind words truly warmed my heart and reaffirmed my commitment to providing exceptional service to each and every guest.Your feedback means the world to me, as it serves as both motivation and validation of my efforts. I strive to create memorable experiences for all our guests, and it brings me immense joy to know that I succeeded in making your stay enjoyable and comfortable.Your commendations will be shared with our entire team, as they are the driving force behind my dedication to excellence. I'm incredibly grateful for your support and encouragement.Once again, thank you for choosing Radisson Hotel and Conference Centre. I look forward to welcoming you back for another outstanding stay in the near future.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
If I had to recommend any hotel to avoid it would be this one. We asked for an extra blacket at 5pm then went to the desk 2 more times asking for one. They finall showed up knocking on the room door at midnight.
This hotel is definitely dated. As well lacking cleaning. The same garbage was laying in the hallways and ice machine room for all 3 nights we were there.
The front guy was least bit friendly and not helpful at all.
Save your money and pick a different hotel.
Kommentar von Hotelmanagement
15.04.2024 von Staff and Management, Hotelmanagement
Dear Jen,We are sincerely sorry to hear about your disappointing experience during your recent stay at the Radisson Hotel and Conference Centre. Your feedback is incredibly important to us, and we deeply regret that we fell short of meeting your expectations.Please accept our sincerest apologies for the delay in delivering the extra blanket you requested. It is unacceptable that you had to wait until midnight, and we understand how frustrating this must have been for you. We will be addressing this issue with our team to ensure that similar situations do not occur in the future.Regarding the cleanliness of our facilities, we are disheartened to learn that you encountered issues with garbage in the hallways and near the ice machine room. Maintaining a clean and inviting environment for our guests is of utmost importance to us, and we will be investigating this matter further to ensure that our standards are consistently upheld.Additionally, we apologize if our staff's demeanor did not meet your expectations. Providing friendly and helpful service is a top priority for us, and we will be taking steps to address any shortcomings in this area.We truly value your feedback and hope that you will consider giving us another opportunity to provide you with the exceptional experience that you deserve. If you do decide to give us another chance, please reach out to me directly, and I will personally ensure that your stay exceeds your expectations.Thank you for bringing these concerns to our attention, and please feel free to contact me if you would like to discuss your stay further.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
Forst our room had sounds of rodents running around in the walls, ducts. So we were moved to another room.
The second room the tub was dorty and had hair in it, also the pillow cases smelt like old musty womens hair, smokey even... I was definitely not satisfied and feel when i mentioned something to the frint desk, they didnt even listen to me...
I even have more thi gs id like to mention, but this is more than enough..
Kommentar von Hotelmanagement
15.04.2024 von General Manager, Hotelmanagement
Dear Matthew,Thank you for taking the time to share your recent experience at the Radisson Hotel and Conference Centre in West Edmonton. I deeply apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to me as it helps me identify areas for improvement and ensures that I maintain the high standards of service and cleanliness that our guests expect and deserve.I am truly sorry to hear about the issues you faced with the cleanliness of your room and the responsiveness of our staff. Rest assured, this is not reflective of the level of service I strive to provide. Please know that I have addressed these concerns with our housekeeping and front desk teams to prevent such incidents from occurring in the future. I understand how important it is for our guests to feel comfortable and cared for during their stay, and I regret that I fell short of meeting your expectations. Your satisfaction is my top priority, and I would welcome the opportunity to make things right for you. If you would be willing to give us another chance, I would love the opportunity to exceed your expectations on your next visit.Once again, I apologize for any inconvenience you experienced, and I appreciate your valuable feedback. If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to contact me directly.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 14.04.2024
Bedding was ripped and stained
Vending machines were out of order or almost empty
At check out time there was nobody at the desk and there was a big crowd of people
I will not stay there again and will not recommend to anyone
Kommentar von Hotelmanagement
15.04.2024 von General Manager, Hotelmanagement
Dear Terri,Bedding was ripped and stained Vending machines were out of order or almost empty At check out time there was nobody at the desk and there was a big crowd of people I will not stay there again and will not recommend to anyone.Regards,
