Poor Excuse for All Inclusive
Veröffentlicht am 28.09.2023 auf Hotels
As this was supposed to be an "All Inclusive Resort", it was extremely disappointing. First they placed myself and my wife into a very small room with a double bed and a set of bunkbeds. There was barely enough room to turn around in the room. Prior to that, they sent us out to find our room with poor directions, which was very confusing. They did place us in a different , larger room without the bunkbeds after complaining to the management. Secondly, I have stayed in several All Inclusive resorts, however, this was the first that charged you CASH deposits, for everything...ie. Pool towels, WiFi. There, was very little to do there that was included. They had a couple of kayaks and paddle boats that you could RENT. The food was basically the same every day, consisting of almost all carbs and starches, very little meat was served. They also had 3 separate, very small "restaurants" that you could make a reservation for, but it was very difficult getting a reservation and you were limited to what you could order, ie. 1 appetizer and 1 entrée, nothing more. The maid service entered the room everyday regardless of the do not disturb sign, twice while we were still in bed. All drinks were served in 4 oz paper cups, that, given the heat and humidity, would practically disintegrate within about 10 minutes.
This was a very poor excuse for an All Inclusive resort. Myself nor my group of 12 will never return nor suggest it anyone else looking for an all inclusive resort experience.
Kommentar von Hotelmanagement
13.10.2023 von MK, Hotelmanagement
Dear Douglas,It's regrettable to hear about your experience at our resort and we apologize for any inconvenience you may have faced. We take your feedback seriously and it fosters us to improve our services.Regarding the room allocation, we aim to provide our guests with a comfortable and spacious stay. We are sorry that we couldn't meet your expectations initially, but we were glad to offer you a more spacious room later on.Concerning the deposits in cash for certain amenities, it is a decision we have made in order to facilitate the procedures and refund the money to our guests instantly. We apologize if this was not communicated clearly before your arrival.We understand that variety is important, especially when it comes to food. We normally strive to cater to different dietary preferences and it's unfortunate to hear that you found our menu repetitive. In terms of our housekeeping service, we aim to provide a seamless experience and respect our guests' privacy. We are sorry for any discomfort you faced.We apologize if our facilities and services did not meet your expectations and we appreciate your feedback. We believe every guest's experience is important and we always strive to improve. Should you change your mind and wish to come back, we will ensure to look after you according to your preferences.Kind regards,The Hotel Management