Excellent location of this cosy boutique hotel.
Junior suite room very comfortable however a bit dark. For improvement: to propose a clean tea kettle instead of a stained one & to fix the safety box.
The breakfast team forgot two days in a row our breakfast dishes. Quote disappointing. One of the dishes was the breakfast of my toddler : quite annoying.
The scarf of one my guest was lost at the breakfast table. Awaiting for follow up from the front desk (Roxana) of this shocking incident.
Kommentar von Hotelmanagement
29.12.2023 von RU, Hotelmanagement
Dear Javier, Thank you kindly for your review. We were pleased to see that you liked the location of the hotel and the room. Sorry to read about the few inconveniences you had at breakfast; rest assured, we have informed our F&B supervisors and they are working on providing an even better service. Regarding the scarf, it was actually found and picked up by you (or your brother), so that issue has been solved. We think this rating might have heavily been affected by this item loss, so we are sorry to still see this here, considering we solved the issue. We did contact you on your personal email, please keep in touch with us. All the best, Rossana - Guest Service Manager