Small room,common area like a museum,no tv, or decent reading lights, I got the impression that it was for display only, not to use. As a fireman I was concerned with fire exits off the second floor. There was the main staircase and a service staircase that may or may not have been a exit. Breakfast was disappointing.
Kommentar von Hotelmanagement
07.10.2019 von Mark and Tina, Hotelmanagement
We're sorry a B&B wasn’t a good fit for you but we’re happy to address your comments.
1:”Small room”. Size is stated on Expedia where you booked. You could’ve booked a bigger room if you wanted. We try to call guests when they book, you never responded to our voicemail.
2:"Common area like a museum, no TV or decent reading lights". The large living room has two sofas, four wingback chairs & long window seat. There are table lamps, overhead chandelier & 5 wall lights. Guests often read in there. If you needed more light, we would’ve happily turned on more.There’s no TV in there & never will be. It’s a common area & we want guests to enjoy reading, socializing etc. without noise or worrying about who picks the channel. Unlike many B&B's we do provide tv's in guestrooms. We have a cabinet that contains pictures of the Brewster family & also a picture and letter from President Truman when he stayed here.Our home is on the National Register of Historic Places and we proudly honor the history.
3:“Fire exits”. As a fireman, we’re surprised you missed the 8.5" x 11" fire exit plan on back of your room door & fire exit sign outside your room. You would’ve passed exit signs and fire extinguishers coming and going, as well as the hard wired smoke/fire detectors & alarm.We wish you’d told us any concerns. A firefighter stayed in that room the week before who complimented our setup.
4:“Disappointing breakfast”. That was a shock. We take pride in what’s served & get many compliments. Between the hot dish, homemade strawberry bread, homemade fruit salad, hardboiled eggs, and selection of cereals, oatmeals, bagels, muffins, bread & the drinks station, there are many options. When aware of dietary needs we also work to accommodate those. If we’d known you preferred ordering only what interested you, we would’ve happily recommend a local restaurant.